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Review of HotelFriend AG

10
Very efficient for managing our boutique villa bookings
Operations Lead from 50-74 room Bed & Breakfast & Inns in Pune (India)
Verified
4 months ago
Products Reviewed
Hotel Management Software
What do you like most?
Managing a smaller, boutique property like Magnus Vos Villa means we all wear many hats. I needed a system that wouldn't take hours to learn, and HotelFriend fits that perfectly. The centralized dashboard is great because I can see all my upcoming arrivals and guest messages from different portals in one window. It has made our guest communication much smoother, especially for coordinating check-in times and special requests before the guests even arrive. It’s reliable and very easy to navigate on a daily basis.
What do you dislike or think could be improved?
The software gets updated quite often, which is mostly good, but sometimes the menu layout changes slightly. I’d prefer a bit more notice before a UI update so I can quickly brief my small team. However, whenever I’ve reached out with a question about the channel manager or the local tax settings, the support team has been very helpful and quick to resolve things for us.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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