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Review of ConsultiiQ GmbH

10
Strong feedback tool with standout support — export still limited
CDO & COO from 75-99 room Resorts in Bad Hindelang (Germany)
Verified
2 days ago
Products Reviewed
Reputation Management
What do you like most?
What sets iiQ-Check apart for us is the combination of a solid feedback tool and support that actually feels like a partner. We are a 89-unit apartment hotel resort in the Bavarian Alps and introduced iiQ-Check in summer 2026. After the first months we analysed all our reviews and decided to rebuild our questionnaire completely: shorter (4 pages instead of 11), switched to the informal “du” that matches our brand, with labelled rating scales, filter questions so guests only rate what they actually used, and our own brand categories (GAMSrezeption, GAMSvital, GAMS & gar and more). We sent our support contact a list of ten detailed questions and change requests. We got a thorough, written answer to every single point the next morning, the questionnaire was rebuilt the same day, and the switch came at no extra cost. Our support contact also proactively swapped our email banner, raised internal tickets for the few things that need IT, and thought along with us, including a test mail and suggestions for the new email layout. That is the level of service you hope for and rarely get. Beyond support, a few things we value in daily use: Flexible questionnaire: rating, single choice, multiple choice and yes/no questions, filter logic, and labels on every rating question. PMS integration: stay data, including the room number, comes in automatically, so we can link feedback to individual apartments. Clear review management: every guest review lands in one place with remarks, a comment alert for low scores, and filters by category and recommendation. Built-in modules: an included Post-Check-in module for same-day feedback, a separate Google review invitation for Gmail users, and portal benchmarking. Editable texts: invitation emails, salutations and footers can be changed directly in the backend, in both languages, without asking support. iiQ-Check gives our department heads concrete, actionable feedback instead of just a score, and the team behind it makes changes easy.
What do you dislike or think could be improved?
A full raw-data export. Today the Excel export under “My reviews” only contains the free-text answers for the overall rating. For deeper analysis, for example by apartment, by guest segment or over longer periods, or simply to keep a backup before changing the questionnaire, we would love a complete export of every answer per review as CSV or Excel, ideally including the room number from the PMS interface. Smaller wishes on the same theme: a “did not use / can’t say” option that doesn’t count towards the average, and a 0–10 scale for the recommendation question so we can track a real NPS. None of these stopped us, though. The support team found good workarounds for each of them.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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