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Review of Canary Technologies

9
Quick guest messaging and pre-registration — duplicate card authorizations can upset guests
Front Desk Manager from 75-99 room Branded Hotels in Cobleskill (United States)
Verified
3 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
Digital Tipping Solutions
What do you like most?
Contact guests directly through messaging and pre-register check in/out. Quick and easy-to-use, visually able to see guests identification and verifying credit cards.
What do you dislike or think could be improved?
If a guest already has their credit card on file through the reservation when it was made, then when they pre-register, the same card goes on file twice, which means, it gets authorized twice (at least via our computer system) and if it's not caught by the front desk agent, guests can and have been upset.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
N/A

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