Review of dormakaba

9
Good Customer Service
General Manager from 75-99 room Branded Hotels in Bangor (United States)
Verified
18 months ago
What do you like most?
Helpful customer service, genuine support and you can tell the techs are not just reading from a script and actually listening to your concerns.
What do you dislike or think could be improved?
Hilton support integration- some sort of increased communication when Hilton does updates. This is not Dormakabas fault necessarily, but I feel it would fix a lot of issues for Hilton properties and lower call volume for tech support!
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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