Dormakaba

0.0 (3 REVIEWS)

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HT Score  
0 out of 100
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Access Control, Time & Attendance, Workforce Management, Hospitality Locking Solutions and Physical Access Systems

More than 50% of Dormakaba’s reviews come from United States of America.

Ratings Summary

Terrible
Ease of Use
2.2/5
Customer Support
0.5/5
ROI
1.2/5
Implementation
0.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Dormakaba is the #18 most trending product in the Hotel Keyless Entry Systems category (out of 40) and the #947 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Dormakaba’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Dormakaba
Founded in 1862 | Headquarters in Lancashire, UK | 8089 employees
With an emphasis on innovation and sustainability, the Dormakaba portfolio includes architectural hardware, interior glass fittings and entrance door systems, physical access systems, workforce management, lodging access controls and electronic locks. New technologies available incorporate fully networked, remote and mobile access solutions.

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Capabilities

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Dormakaba doesn’t have any benefits or use cases available

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

0/2 features

Pricing

Pricing Available By Request

Dormakaba has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
0
Very Good
0
Average
0
Poor
0
Terrible
3

Property Size

  • Large (1)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (3)

Region

  • North America
    North America
    (3)
0

LOCKS ARE OKAY BUT WORST SERVICE THAT YOU COULD EVER EXPECT

Manager from Bed & Breakfast & Inn in Murfreesboro (United States of America)

Verified
4 years ago
LOCKS ARE OKAY BUT WORST SERVICE THAT YOU COULD EVER EXPECT. THERE IS NOTHING TO LIKE ABOUT. I BOUGHT LOCKS FROM THEM 10 YEARS BEFORE AND IT WAS PERFECTLY ALRIGHT TO DEAL BUT AT PRESENT I AM EXPECTING TO RECEIVE MONEY FOR RETURNED ITEM AND THEY NOT PAYING BACK OR RESPOND.
Country United States of America
Manager
0

I don't blame every product has problem, but Dormakaba Saflok customer service is very terrible

Building engineer from 100 to 199 room Bed & Breakfast & Inn in Las Vegas (United States of America)

Verified
4 years ago
I don't blame every product has problem, but Dormakaba Saflok customer service is very terrible. Not only customer service rep is not knowledgeable but also not professional. Their shipping time takes forever to receive it if I order any parts and supplies.
Country United States of America
Building engineer
Large Hotel
0

Save your money, use another company

Front Desk Manager from 200 to 499 room Branded Hotel in Tempe (United States of America)

Verified
5 years ago
The key system is easy to operate. There really isnt much else to say. Overall they are a horrible company and if I could I would use anyone else over them. Already tried to email them feedback and no response, hope they see this.
Country United States of America
Front Desk Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Dormakaba is not recommended by any hotels

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Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

Dormakaba’s locks and entrance systems work seamlessly with all major PMS vendors, making them an easy to implement – as well as an aesthetically beautiful – solution to making buildings and hotels smarter and more secure. The seamless integration with the Intelity platform, including the mobile check-in and mobile key aspects, make Dormakaba a top choice provider.

Question:

What differentiates this product or service from the competition?

Answer:

Their innovation in creating modern, secure solutions for all types of buildings and hotels makes Dormakaba a leader in the industry. They have a global presence and an extensive product portfolio that integrates seamlessly with a property’s tech stack, including Intelity’s platform with mobile check-in, mobile key and ID verification.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

They are committed to creating a better guest experience and provide contemporary, easy-to-implement access solutions that integrate with all major tech vendors. We enjoy working with the Dormkaba team to deploy secure mobile access solutions for hotels across the globe!

RecommendationAvatar + 0 recommend
Recommended by
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Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
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More About Dormakaba

Dormakaba is a global company that specializes in access control and security solutions. It was formed through the merger of Kaba and Dorma, two prominent companies in the field of door hardware and entrance systems. With its headquarters in Switzerland, Dormakaba operates worldwide, including in the Americas. The company offers a wide range of products, including door closers, safe locks, exit devices, access systems, cores, keyscan, and electronic access control solutions. Dormakaba's portfolio also includes brands like E-Plex, Simplex, Ilco, and Saflok, known for their innovative and reliable security systems. Dormakaba's products cater to various industries, including healthcare, lodging systems, interior glass systems, and security systems. They provide solutions for access management, utilizing technologies such as electronic locks, mobile access solutions, and mechanical push-button locks. In addition to traditional door hardware, Dormakaba specializes in revolving doors, swing door operators, turnstiles, and electric strikes, ensuring secure access and functionality. The company is committed to sustainability, focusing on environmentally friendly practices and solutions. With its presence in Zurich and Rümlang, Dormakaba is recognized as a leading provider of access control and security solutions, offering a comprehensive range of products and services for customers around the world.

Integrations

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Support

Unverified

Dormakaba has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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HT Score

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Recommended

0%

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