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Review of Optii Solutions

10
Gaining accurate room cleaning times per room type and productivity
Housekeeping Manager from 200 to 499 room Boutique Hotels in Byron Bay (Australia)
Verified
6 years ago
Products Reviewed
Housekeeping Software
Staff Collaboration Tools
Employee Engagement Software
What do you like most?
* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arrival rooms or guest daily services * Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfaction * Prompt assistance and support by the Optii Team
What do you dislike or think could be improved?
* Traces from Opera to automatically assign to Optii (late checkouts, bed configurations, other special guest requirements) * When rooms have been rolled/held for cleaning, they do not show on the daily report with comments, team, day last cleaned
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
5.0/5
Implementation
4.5/5
Juan P. from Optii Solutions replied
Thank you for your excellent review of Optii, Susan! We are happy to hear you've had a great experience with our support team, and that our automated easy-friendly system allows your team to unleash its fullest potential in productivity, providing great turnaround times for your guests :) Thank you for your feedback about the traces -- our team works around the clock to develop new features and functionalities to further the hotel and guest experience. If there are any other features that you're interested in, please reach out to our team, we can't wait to keep building dynamic features for you and your team!

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