Optii Housekeeping

4.7 (99 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Optii Housekeeping

4.8 (99 REVIEWS)

Ranked 4 (out of 35) in Housekeeping Software

Optii | The Only Predictive Hotel Operations Technology

More than 50% of Optii Solutions’s reviews come from Australia.

Bell avatar Bell - AI powered product analyst

I analyzed all of Optii Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Optii for its comprehensive real-time visibility, which boosts productivity and efficient resource allocation. Users praise its intuitive interface for streamlining daily operations like room assignments and progress tracking. Critical insights include the need for better Android support and the integration of the Optii Housekeeping and Chat modules to enhance overall functionality and staff communication.

What Types of Hotels Optii Solutions is Popular For

Size

3 | X-Small (1-9 room)

1 | Small (10-24 room)

4 | Mid-Sized (25-74 room)

41 | Large (75-199 room)

53 | X-Large (200+ room)

Country

53 | Australia

22 | United States of America

7 | Philippines

5 | United Kingdom

3 | Germany

2 | New Zealand

2 | Estonia

2 | Austria

2 | Canada

2 | Ireland

1 | China

1 | Aruba

1 | Panama

Type

62 | Luxury Hotels

47 | Resorts

40 | Branded Hotels

40 | City Center Hotels

34 | Boutiques

29 | Extended Stay & Serviced Apartments

18 | Bed & Breakfast & Inns

18 | Airport/Conference Hotels

11 | Hostels

9 | Limited Service & Budget Hotels

4 | Motels

2 | Casinos

Region

55 | Oceania

24 | North America

14 | Europe

8 | Asia Pacific

1 | South America

1 | Central America

Category

99 | Housekeeping Software

10 | Staff Collaboration Tools

10 | Hotel Maintenance Software

7 | Employee Engagement Software

What is Optii Solutions?

Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Housekeeping is a housekeeping management software designed for hoteliers to optimize daily operations. Leveraging AI and predictive technology, it streamlines room assignments and cleaning schedules based on guest profiles and hotel needs. With real-time visibility and an intuitive interface, it enhances productivity by over 20% and saves more than 90 minutes daily by automating room assignments and eliminating paper-based methods. Supervisors can monitor, adjust, and manage progress seamlessly, ensuring efficient resource allocation and timely service delivery, all while integrating smoothly with existing PMS systems.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Optii Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Optii Solutions

FAQs

Capabilities

Reporting

Custom Notes

Weekly Schedule

Auto-Assignment Capabilities

Timeline View

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Optii Solutions Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Optii Housekeeping is the #9 most trending product in the Housekeeping Software category (out of 35) and the #394 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Optii Solutions Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Optii Solutions Average Optii Solutions

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Optii Solutions Reviews

Hotelier Rating

Excellent
87
Very Good
10
Average
5
Poor
0
Terrible
1

Property Size

  • X-Small (3)
  • Small (1)
  • Mid-Sized (4)
  • Large (41)
  • X-Large (53)

Country

  • Australia
    Australia
    (53)
  • United States of America
    United States of America
    (22)
  • Philippines
    Philippines
    (7)
  • United Kingdom
    United Kingdom
    (5)
  • Germany
    Germany
    (3)
  • New Zealand
    New Zealand
    (2)
  • Estonia
    Estonia
    (2)
  • Austria
    Austria
    (2)
  • Canada
    Canada
    (2)
  • Ireland
    Ireland
    (2)
  • China
    China
    (1)
  • Aruba
    Aruba
    (1)
  • Panama
    Panama
    (1)

Region

  • North America
    North America
    (24)
  • Europe
    Europe
    (14)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (55)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
10

Excellent customer service

Accommodation service manager from 75-99 room Bed & Breakfast & Inn in Tallinn (Estonia)

Verified
14 days ago
I love the client relations being handled, all answers to my questions are quickly replied and followed-up. Reports from the system are clear and readable.
Country Estonia
Accommodation service manager
Large Hotel
10

Housekeeping Manager

Housekeeping Manager from 1 to 4 room Airport/Conference Hotel in Las Vegas (United States of America)

Verified
1 months ago
Optii is a fantastic Platform that optimized housekeeping operations, the team can improve the daily productivity utilizing Optii Keeper, it's very efficient and improves guest satisfaction. It's is a powerful tool that keeps our daily operations well organized and offers good daily reports. I love Optii!!
Country United States of America
Housekeeping Manager
X-Small Hotel
9

OPTII Service and HK

Director of Rooms from 100 to 199 room Luxury Hotel in Panama City (Panama)

Verified
2 months ago
It helps to maximize time and therefore to focus on tasks that are most meaningful on the stay of a guest.
Country Panama
Director of Rooms
Large Hotel
10

Exquisite Optii launch Experience

Director of Services from 200 to 499 room Luxury Hotel in Noord (Aruba)

Verified
3 months ago
Smooth transition, easy learning, great performance and great trainer and guidance. Team engage and aware of Optti solution, track report and data to ensure optimal.
Country Aruba
Director of Services
X-Large Hotel
10

Very good program for housekeeping department.

Executive Housekeeper from 500+ room Bed & Breakfast & Inn in Surfers Paradise (Australia)

Verified
8 months ago
You can monitor and see in real time your staff workload and make informed decision if your staffing levels are meeting the needs of your guests.
Country Australia
Executive Housekeeper
X-Large Hotel
10

Great Software and easy to use

Executive Housekeeping Manager from 100 to 199 room Boutique in Scoresby (Australia)

Verified
13 months ago
The support we received with the set up with optii was second to none. Anne-Marie is an asset to the company. Always available and on call when ever I needed. No issue was too small.
Country Australia
Executive Housekeeping Manager
Large Hotel
10

Amazing Onboarding Experience

Director of Operations from 200 to 499 room Luxury Hotel in Naples (United States of America)

Verified
13 months ago
Right from the beginning the Optii team was wonderful to work with. All expectations for the project implementation were communicated effectively to us. The Housekeeping Software is very user- friendly for leaders and our housekeeping team alike. Our onsite trainer Andres was a HUGE asset to setting our team up for success, he is a subject...
Country United States of America
Director of Operations
X-Large Hotel
10

Amazing & Easy to Use!

Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)

Verified
14 months ago
I love not having paper boards anymore and being able to access everything from my phone, anywhere in the building. The room attendants see right away when rooms have checked out, what rooms are priority as well as special notes. It is very easy to use. I was worried about language and technology barriers but Optii is so easy to use and And...
Country United States of America
Operations Manager
Large Hotel
10

KUDOS!!!

Executive Housekeeper from 100 to 199 room City Center Hotel in Makati (Philippines)

Verified
16 months ago
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our proper...
Country Philippines
Executive Housekeeper
Large Hotel
10

How Optii helped The Godfrey Hotel & Cabanas Tampa be more responsive, efficient and staff-friendly

Executive Housekeeper from 200 to 499 room Boutique in Boston (United States of America)

Verified
17 months ago
I particularly appreciate the enhanced visibility of my teams’ whereabouts and the ability to support them with better route planning to make sure our room cleaning time estimates are as accurate and fair as possible.
Country United States of America
Executive Housekeeper
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting. From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.

Question:

What differentiates this product or service from the competition?

Answer:

Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system. The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers. The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose. Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel. For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required. For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used. For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel. If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.

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Recommended by
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Michael Lambert Head of Engineering @ Tapendium
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Debra Wolman GVP Americas @ Duetto
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Fabricio Titiro Principal - Partnerships @ Oracle Hospitality
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Trevor MacLean Strategic Partnerships Manager @ Event Temple
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Anastassia Kravtsenko PR & Events Manager @ Oaky
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Support

Verified Support

Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

95%

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