Housekeeping tool by hotelkit
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Optii Housekeeping
4.7 (99 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Optii Housekeeping
Ranked 4 (out of 35) in Housekeeping Software
Optii | The Only Predictive Hotel Operations Technology
95% recommended by 68 hotels
More than 50% of Optii Solutions’s reviews come from Australia.
Bell - AI powered product analyst
I analyzed all of Optii Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Optii for its comprehensive real-time visibility, which boosts productivity and efficient resource allocation. Users praise its intuitive interface for streamlining daily operations like room assignments and progress tracking. Critical insights include the need for better Android support and the integration of the Optii Housekeeping and Chat modules to enhance overall functionality and staff communication.
What Types of Hotels Optii Solutions is Popular For
Size
3 | X-Small (1-9 room)
1 | Small (10-24 room)
4 | Mid-Sized (25-74 room)
41 | Large (75-199 room)
53 | X-Large (200+ room)
Country
53 | Australia
22 | United States of America
7 | Philippines
5 | United Kingdom
3 | Germany
2 | New Zealand
2 | Estonia
2 | Austria
2 | Canada
2 | Ireland
1 | China
1 | Aruba
1 | Panama
Type
62 | Luxury Hotels
47 | Resorts
40 | Branded Hotels
40 | City Center Hotels
34 | Boutiques
29 | Extended Stay & Serviced Apartments
18 | Bed & Breakfast & Inns
18 | Airport/Conference Hotels
11 | Hostels
9 | Limited Service & Budget Hotels
4 | Motels
2 | Casinos
Region
55 | Oceania
24 | North America
14 | Europe
8 | Asia Pacific
1 | South America
1 | Central America
Category
99 | Housekeeping Software
10 | Staff Collaboration Tools
10 | Hotel Maintenance Software
7 | Employee Engagement Software
Didn’t find what you were looking for?
What is Optii Solutions?
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Housekeeping is a housekeeping management software designed for hoteliers to optimize daily operations. Leveraging AI and predictive technology, it streamlines room assignments and cleaning schedules based on guest profiles and hotel needs. With real-time visibility and an intuitive interface, it enhances productivity by over 20% and saves more than 90 minutes daily by automating room assignments and eliminating paper-based methods. Supervisors can monitor, adjust, and manage progress seamlessly, ensuring efficient resource allocation and timely service delivery, all while integrating smoothly with existing PMS systems.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Optii Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Optii Solutions Reviews Analyzed: 95
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Optii Solutions Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Optii Solutions
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Optii Solutions's Provided Description:
"We are the only solution on the market to deploy predictive technology that maps daily room attendant routes based on guest profiles and hotel needs, execute service delivery effectively, and strengthen team communication. With clear visibility and data-driven insights, you can be confident that your operations staff are working in the best-possible way, every day. Our automated room assignment process, powered by A.I., replaces traditional methods, saving over 90 minutes daily by eliminating paper-based boards and reports. Optii's A.I. predicts guest room cleaning times based not just on room type, but on individual guest profiles, ensuring personalized and timely service for every arrival. This boosts productivity by over 20% as attendants prioritize tasks according to daily business needs. All while supervisors are able to monitor, adjust, and manage the progress of the GRA, guest room status, and update the PMS in real-time."
FAQs
Optii Housekeeping Alternatives
Not sure if Optii Solutions is right for your hotel? Here are similar Housekeeping Software vendors that could be a good fit for your hotel:
Capabilities
Reporting
Reporting
Optii's reporting system gives you access to data across all operations including job activity, team member activity, and project cycle trends. This all-in-one tool allows for a better understanding of performance over-time on every level of hotel operations, allowing you to maximize your hotel's efficiency.
Custom Notes
Custom Notes
Create custom notes about rooms allowing for housekeeping and management staff to make the proper accommodations. Guest wants extra bathroom amenities? Simply make a note for their room to notify the housekeeping staff.
Weekly Schedule
Weekly Schedule
Managers can effortlessly oversee team schedules across various time frames, apply filters by department and role, and access draft or published versions. They can copy schedules, access mobile and print versions, and receive SMS notifications for updates. The system allows for the simultaneous editing of multiple team members' schedules using multi-select functionality.
Auto-Assignment Capabilities
Auto-Assignment Capabilities
Optii offers efficient team and task management through its auto-assignment features. With tools for roster management, room assignments, scheduling, task lists, worklogs, and comprehensive dashboard reporting, it streamlines cleaning operations. Users can configure settings to optimize workflows, ensuring a seamless and organized approach to managing cleaning tasks.
Timeline View
Timeline View
Users can efficiently track completed or canceled tasks for a selected day, see start/end times for specific jobs, and see gaps in the schedule. They can access a list of active or scheduled team members, applying filters by department, role, and individual. The system also allows for job card highlighting by team members and locations, along with robust search functionality for job IDs, actions, items, priorities, assignments, and location details.
Features
Inspections & Checklists
4/5 features
Scheduling
4/5 features
Workflow Automation
4/5 features
Messaging & Collaboration
4/5 features
Analytics & Reporting
4/5 features
Usability
4/5 features
Optii Solutions Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Optii Housekeeping is the #9 most trending product in the Housekeeping Software category (out of 35) and the #394 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOptii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Optii Solutions Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Excellent customer service
Accommodation service manager from 75-99 room Bed & Breakfast & Inn in Tallinn (Estonia)
Verified
14 days ago
I love the client relations being handled, all answers to my questions are quickly replied and followed-up. Reports from the system are clear and readable.
Estonia
Estonia
Accommodation service manager
Large Hotel
10
Housekeeping Manager
Housekeeping Manager from 1 to 4 room Airport/Conference Hotel in Las Vegas (United States of America)
Verified
1 months ago
Optii is a fantastic Platform that optimized housekeeping operations, the team can improve the daily productivity utilizing Optii Keeper, it's very efficient and improves guest satisfaction. It's is a powerful tool that keeps our daily operations well organized and offers good daily reports. I love Optii!!
United States of America
United States of America
Housekeeping Manager
X-Small Hotel
9
OPTII Service and HK
Director of Rooms from 100 to 199 room Luxury Hotel in Panama City (Panama)
Verified
2 months ago
It helps to maximize time and therefore to focus on tasks that are most meaningful on the stay of a guest.
Panama
Panama
Director of Rooms
Large Hotel
10
Exquisite Optii launch Experience
Director of Services from 200 to 499 room Luxury Hotel in Noord (Aruba)
Verified
3 months ago
Smooth transition, easy learning, great performance and great trainer and guidance. Team engage and aware of Optti solution, track report and data to ensure optimal.
Aruba
Aruba
Director of Services
X-Large Hotel
10
Very good program for housekeeping department.
Executive Housekeeper from 500+ room Bed & Breakfast & Inn in Surfers Paradise (Australia)
Verified
8 months ago
You can monitor and see in real time your staff workload and make informed decision if your staffing levels are meeting the needs of your guests.
Australia
Australia
Executive Housekeeper
X-Large Hotel
10
Great Software and easy to use
Executive Housekeeping Manager from 100 to 199 room Boutique in Scoresby (Australia)
Verified
13 months ago
The support we received with the set up with optii was second to none. Anne-Marie is an asset to the company. Always available and on call when ever I needed. No issue was too small.
Australia
Australia
Executive Housekeeping Manager
Large Hotel
10
Amazing Onboarding Experience
Director of Operations from 200 to 499 room Luxury Hotel in Naples (United States of America)
Verified
13 months ago
Right from the beginning the Optii team was wonderful to work with. All expectations for the project implementation were communicated effectively to us. The Housekeeping Software is very user- friendly for leaders and our housekeeping team alike. Our onsite trainer Andres was a HUGE asset to setting our team up for success, he is a subject...
United States of America
United States of America
Director of Operations
X-Large Hotel
10
Amazing & Easy to Use!
Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)
Verified
14 months ago
I love not having paper boards anymore and being able to access everything from my phone, anywhere in the building. The room attendants see right away when rooms have checked out, what rooms are priority as well as special notes. It is very easy to use. I was worried about language and technology barriers but Optii is so easy to use and And...
United States of America
United States of America
Operations Manager
Large Hotel
10
KUDOS!!!
Executive Housekeeper from 100 to 199 room City Center Hotel in Makati (Philippines)
Verified
16 months ago
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our proper...
Philippines
Philippines
Executive Housekeeper
Large Hotel
10
How Optii helped The Godfrey Hotel & Cabanas Tampa be more responsive, efficient and staff-friendly
Executive Housekeeper from 200 to 499 room Boutique in Boston (United States of America)
Verified
17 months ago
I particularly appreciate the enhanced visibility of my teams’ whereabouts and the ability to support them with better route planning to make sure our room cleaning time estimates are as accurate and fair as possible.
United States of America
United States of America
Executive Housekeeper
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting. From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.
Showing all answers to: "What does this product or service do well?"
Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting.
From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.
Optii uses advanced technology in its hotel operations solution to make very cutting edge. It's housekeeping solution optimizes the efficiency of a hotel's workforce by using many data points including historic data and PMS guest data. Similar to a revenue management system, it aims to positively impact the hotels ADR and ultimately profitability.
Optii is a leader in the Housekeeping and Staff Collaboration realm. Optii is a long term partner and has developed great integrations that work in combination with our Oracle Hospitality OPERA Suite.
Optii is an excellent operational platform that provides 4 great services. Their housekeeping software is super intuitive and easy to use. Their chat is fantastic for optimizing communication. Also with their maintenance platform they help keep hotels proactive vs reactive.
A great tool to automate processes in your internal communication, housekeeping, and service delivery. Optii collects data and provides a hotelier with a clear overview of real-time operations. Easy to use it's a perfect addition to make your teams' efforts more efficient.
Question:
What differentiates this product or service from the competition?
Answer:
Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system. The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers. The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose. Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.
Showing all answers to: "What differentiates this product or service from the competition?"
Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system.
The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers.
The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose.
Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.
Legacy tools on the market serve more as "checklist style" options and focus more on managing specific tasks. Optii takes a proactive approach toward operations as a whole and is more strategic for the business. The Optii team is composed of hotel operations experts who are hired directly from the field. It's clear that their Product, Customer Success, and Support teams have been in your shoes before.
Optii is a very innovative player with a highly focused team. Specially in the last months the importance of such solutions has skyrocketed and Optii is a great company to consider when selecting the right solution.
Optii is clearly differentiated based on their focus. They are focused on driving operational excellence at hotels though their software. Their team are all product experts and clearly are focused on driving the industry forward
The system can help your team to do their jobs efficiently with its predictive algorithm that takes into account guest and staff details and gets smarter over time. Plus, their knowledgable customer success team is always ready to help with setting the right goals and getting the most out of this tool.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel. For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required. For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used. For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel. If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel.
For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required.
For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used.
For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel.
If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.
I think this is a great product for many types of hotels. My recommendation would be to be clear about all of your objectives. What are you trying to solve for, what are your business problems and then let the very knowledgable team at Optii share how other hoteliers have used the product to solve the same problems. Use the team as a resource for you!
Optii is a highly specialized set of solutions. Optii and the Oracle Hospitality portfolio can work in combination to help staff access the right data at the right time. Working behind the scenes with the best technology from companies such as Opti and Oracle Hospitality allows to increase security and positively impact the guest experience.
I would recommend that hotel teams looking into Optii consider their whole tech stack when looking at Optii. Optii is a fantastic integrator and connected software which is different in todays hotel landscape
Comparing to other tools in this sector Optii approaches housekeeping from a time and people management perspective so use this tool to help your team be on top of their daily tasks and work more effectively.
Recommended by
Michael Lambert
Head of Engineering
@
Tapendium
Debra Wolman
GVP Americas
@
Duetto
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Anastassia Kravtsenko
PR & Events Manager
@
Oaky
Michael Lambert
Head of Engineering
@
Tapendium
Debra Wolman
GVP Americas
@
Duetto
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Anastassia Kravtsenko
PR & Events Manager
@
Oaky
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Support
Verified Support
Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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