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Review of Duetto

9
Easy revenue management with strong support — but reward warnings would help
Hotel Revenue Manager from 500+ room Bed & Breakfast & Inns in Mount Pleasant (United States)
Verified
2 days ago
Products Reviewed
Business Intelligence
Revenue Management Systems
What do you like most?
Once you have everything set up, Gamechanger is extremely easy to use. It was difficult to manually review each daily rate and determine what was the best rate to offer, anticipate demand, and make changes on a regular basis. Gamechanger brings everything to one place and allows you to maximize revenue based on demand, data from prior years, and even allows you to make multiple changes in one day. It allows a system for casino guests to get rewards based on more up to date information and better reward the higher playing guests. There are a wide variety of reporting options, and they are able to be customized to give you the best information for what you are looking for. The customer success managers are great; we have had managed services in the past and they are very willing to work with you to make the best decisions for your business and communicate questions. Even without managed services, if I have a question, they are very quick to respond. They maintain a great relationship, even though we no longer have to meet regularly.
What do you dislike or think could be improved?
It would be nice if they added a warning for the casino reward system where if you were giving a low level player a better offer than a high level player, it would notify you.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A

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