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Review of SALTO Systems

2
Nightmare
Kaiwhakahaere (Manager) from 25-49 room Boutique Hotels in Christchurch (New Zealand)
Verified
2 days ago
Products Reviewed
Hotel Keyless Entry Systems
What do you like most?
It keeps people out; good battery use; There's not much more positive to share. Guests would struggle with downloading the app. There are two Salto apps & its hard to tell which one to use. Sometimes guests need to enter their phone number when downloading. It was supposed to make me more hands off but I would have to spend 15 minutes walking the guest through installation & then demo how to use it.
What do you dislike or think could be improved?
Extremely user unfriendly for both staff & for guests. I got rid of it after one year, when my subscription had finished. Hard to download & set up, then hard to use -need to put the phone right on the pad at just the right position. Two emails are sent to guests, the host has no ability to edit that to make it easier for guests to download the app. The download process is complicated. Then if they are successful (& sometimes not, I would have to give an impatient guest a tab), they have to be shown how to use the damn thing.
1.0
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
2.0/5
Implementation
2.0/5

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