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Review of Mews

8
Streamlines daily operations, but booking engine needs work
Hotel Manager from 25-49 room Boutique Hotels in Falkenberg (Sweden)
Verified
1 days ago
Products Reviewed
Property Management Systems
What do you like most?
Mews PMS is a very user-friendly and intuitive system for our staff, making daily operations easier and more efficient across different departments. Our reception team finds the check-in process straightforward and efficient. Reservations, guest details, notifications, and other important information are clearly displayed and easy to access. The timeline is particularly well-designed and easy for everyone to understand, helping our staff work more efficiently while significantly reducing the risk of errors. The Mews app also works extremely well for our housekeeping team. It provides a clear overview of guest arrivals and departures, along with relevant notes and requests from both guests and reception. This improves communication between departments and helps ensure that everyone has access to the information they need. Overall, Mews is an excellent tool for our staff, helping us streamline daily operations, improve internal communication, and minimize errors.
What do you dislike or think could be improved?
One area that could be improved is notifications or reports that help staff keep track of tasks and ensure nothing gets overlooked. For example, if a guest has ordered champagne to be placed in their room, a notification could be sent to remind the staff. The booking engine is an area with significant room for improvement. Currently, it primarily focuses on selling rooms rather than packages, which makes it difficult to promote specific offers effectively. For example, when running a marketing campaign for a particular package, we often need to explain to guests how to find and book it. At the moment, guests must first select a room and then locate the package, assuming it is available for their chosen room type and dates. If they select the wrong room type or dates, they may need to start the booking process all over again. Ideally, the booking engine should offer more flexibility, allowing guests to start by selecting a package and then view the available dates and room types associated with that offer. We have recently switched to another channel manager that provides a more user-friendly and intuitive booking engine. This has made it easier for us to promote and sell packages and special offers. Another area for improvement is Mews Terminal. It would be extremely useful to have the option to securely save a guest's payment card to their profile simply by tapping the card on the terminal, using a SEK 0 authorization. This would make the process much smoother and more convenient for both staff and guests.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
N/A

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