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Review of Guestnet

10
Centralized guest info that saves time — content creation still fiddly
Project Manager Business Development from 200 to 499 room Luxury Hotels in Bad Koetzting (Germany)
Verified
2 days ago
Products Reviewed
Hotel Guest Apps
What do you like most?
What I like most about Guestnet is how well everything is centrally connected. Information only needs to be entered once and can then be used across different channels. For example, the menu for the morning post, the regular menu, the Guestnet app and the different screens can all be managed from one central place. This saves a lot of time and avoids having to maintain the same information in multiple systems. Another major advantage is the ability to manage guest data centrally and share it with the different services and touchpoints where it is needed. This makes the entire process much more efficient and consistent. I also really appreciate the flexibility of the guest app. It allows us to offer different services and options to our guests and define how they can be booked — with or without registration, free of charge or paid. This gives us a lot of flexibility to adapt the app to different use cases and guest needs. The integrations with our PMS and ABM systems are another strong point. The connections work very well, and I particularly appreciate that they are continuously improved, adapted and expanded when requirements change or new possibilities arise. The support team is also excellent. Whenever we need help, the support is quick, competent and solution-oriented. Overall, what stands out most to me is that Guestnet is not a static product. It is continuously being developed and improved, with new features, integrations and possibilities being added over time. This makes Guestnet a reliable and future-oriented solution for us.
What do you dislike or think could be improved?
One area that could be improved is the creation of content for guest displays, which can currently feel a little fiddly. However, this is already being worked on, so I’m confident it will become easier and more intuitive over time.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from Guestnet replied
Lieber Paul, vielen Dank für das ausführliche und wirklich schöne Feedback! 😊 Es freut uns sehr zu lesen, dass Guestnet euch im Alltag so gut unterstützt und ihr vor allem von der zentralen Verwaltung der Inhalte, den verschiedenen Integrationen und der Flexibilität der Gäste-App profitiert. Besonders schön ist für uns auch, dass ihr unseren Support und die laufende Weiterentwicklung von Guestnet so positiv wahrnehmt. Genau das ist uns sehr wichtig. Danke auch für deine offene Rückmeldung zur Content-Erstellung für die Gästebildschirme. Wir wissen, dass dieser Bereich aktuell noch etwas umständlich sein kann und freuen uns umso mehr, dass du auch hier Vertrauen in die weitere Entwicklung hast. Vielen Dank für dein Vertrauen und dafür, dass du dir die Zeit genommen hast, so ausführlich über deine Erfahrungen mit Guestnet zu schreiben. Das freut uns wirklich sehr! 😊 Herzliche Grüße Laura

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