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Review of Guestnet

10
Elevated guest in-house communication
Marketing Manager from 75-99 room City Center Hotels in Riscone (Italy)
Verified
11 days ago
Products Reviewed
Hotel Guest Apps
What do you like most?
The Guestnet system has revolutionized in-house communication with guests, offering a seamless and visually appealing experience. What I appreciate most is how this one system allows me to effortlessly manage smartphone integration, control screens, and create daily welcome letters for guests, all from a single platform. The ease of use and efficiency have made it an indispensable tool for our properties. In fact, the system has performed so well that we've decided to extend our collaboration with Guestnet to other properties in our portfolio. This decision underscores the confidence we have in its ability to enhance guest engagement and streamline communication across multiple locations. The consistent positive feedback from guests and the system's versatility in adapting to different property needs have further solidified our trust in its value. We’re excited to see how it continues to improve our guest experience in the future. Additionally, the system’s ability to provide real-time updates and dynamic content means that we can tailor information for guests based on their specific needs, leading to a more personalized stay. This level of customization not only enhances guest satisfaction but also improves operational efficiency, making Guestnet an essential part of our digital transformation strategy. The system also allows us to create a unified communication strategy, ensuring that all guests receive relevant, up-to-date information, regardless of their location or preferred medium. This approach leads to a more streamlined flow of information, helping us maintain a high standard of digital service and responsiveness. As we expand its use across more properties, we’re confident that Guestnet will continue to play a key role in enhancing our guest engagement strategies and improving overall guest loyalty.
What do you dislike or think could be improved?
I believe the improvements with Guestnet play a significant role in enhancing our operations. One of the key strengths is how updates and enhancements are communicated directly through the admin dashboard, keeping us consistently informed and up-to-date. At the moment, I can’t think of any improvements that haven’t been communicated to the team and are actively being worked on, such as the WhatsApp function, push notifications, and other key topics like the implementation of TAC. These ongoing improvements show Guestnet’s commitment to evolving its system based on user feedback and industry needs. The transparent communication and regular updates ensure that everyone on the team is aligned and can work efficiently toward the next enhancements. It’s clear that Guestnet is constantly innovating, which makes it a vital tool for our properties, and we look forward to seeing how the platform continues to grow with features like these.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from Guestnet replied
Vielen Dank für dieses Update und das ausführliche und großartige Feedback! Dass ihr dabei besonders die Vielseitigkeit, die einfache Verwaltung und die Möglichkeit hervorhebt, unterschiedliche Kommunikationskanäle zentral über eine Plattform zu steuern, freut uns sehr. Noch schöner ist natürlich das positive Feedback eurer Gäste, genau das ist unser Ziel. Vielen Dank auch für euer Lob zu unseren laufenden Weiterentwicklungen und der Kommunikation neuer Funktionen. Euer Feedback und eure Ideen sind ein wichtiger Teil davon, Guestnet kontinuierlich weiterzuentwickeln. Vielen Dank für euer Vertrauen und die tolle Zusammenarbeit!

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