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Review of HelloShift

9
LOVE THIS PRODUCT!
Director of Front Office from 200 to 499 room Boutique Hotels in Newport (United States)
Verified
8 years ago
Products Reviewed
Guest Messaging Software
Staff Collaboration Tools
What do you like most?
LOVE THIS PRODUCT! HelloShift has been an amazing tool for our guest service agents to specialize the guest experience before arrival. Guest complaints come directly to the agents while the guest is still on property creating a wonderful guest recovery opportunity. Not to mention the communication across the property has significantly improved. Maintenance and housekeeping concerns are addressed in a much more timely manner due to the improved communication!
What do you dislike or think could be improved?
Honestly, I love the software, it is a little difficult to navigate as a new user, but that is likely more due to user skills :)
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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