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Review of Duetto

9
Very satisfied with Duetto
Revenue Manager from 200 to 499 room Luxury Hotels in Adeje (Canary Islands)
Verified
2 days ago
Products Reviewed
Business Intelligence
Revenue Management Systems
What do you like most?
All in all I can recommend Duetto, as I am very satisfied with the program. It is very user friendly, offers a lot of videos and documents that help you solve any issues or questions related to the different functions of the menu. The reports can be easily configured and adjusted as requested, which helps a Revenue Manager to save time with all types of analytics and forecasting. Commandcenter gives you a perfect overview of the situation of the hotel and the different charts can be personalized per user, which is also very helpful. I am also very satisfied with the collaboration of our Customer Success Manager, Fernanda Pompee, she is always very helpful and super swift with her replies, so any question or problem can usually be solved quickly.
What do you dislike or think could be improved?
I am missing some options like being able to apply different child or extra adults conditions per dates, as the conditions may vary from one contract period to another, and in Duetto, this cannot be adjusted accordingly at the moment as it only allows one configuration for all dates. Also, the correct amounts between Duetto and our PMS vary, and although the values are within the estimated variation of Duetto (eg. 95 to 105 % in terms of revenue), it would be helpful to have the system showing the exact numbers. It would also be helpful, when changing rates, that you wouldn't have to introduce manually the rates day by day, so to say, if you select a price change for a period of 20 days, the rate has to be introduced for each of these days, it would be helpful to have an option that would just copy the amount for the whole period, as this would also avoid or minimize any typing errores. The Financial Scorecard from the Command Center could be improved, by showing the values you are comparing your current situation with (like Budget, STLY, Final LY etc) directly, and not having to move the cursor to see the actual occupancy, ADR, RevPar or Budget of the compared values. The graphic shows correctly if you are above or below the value, but it would be helpful to also see the amounts directly.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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