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Review of Zaplox

4
Integration with PMS was oversold
Director of Finance from 100 to 199 room Bed & Breakfast & Inns in Richmond (United States)
Verified
5 years ago
Products Reviewed
Hotel Keyless Entry Systems
Hotel Guest Apps
What do you like most?
The ability for guests to use the system with little interaction if they so choose - especially during the Pandemic.
What do you dislike or think could be improved?
Still unable to fully integrate with Opera. I am having to manually push through credit cards when a guest checks out using this system.
2.0
Poor
Ease of Use
2.0/5
Customer Support
2.5/5
ROI
N/A
Implementation
N/A
Pernilla B. from Zaplox replied
Dear Jim, We are truly thankful for your partnership with Zaplox and understand the frustration and dissatisfaction with the inconsistencies within your PMS configuration. Zaplox has many customers using the mobile check out with payment with no issues and of course, through our communications with you and the property team, we are supporting the PMS company you work with to resolve the current PMS configuration issue. Unfortunately, Zaplox is reliant on the PMS being configured specifically in a way to have a successful mobile check out with payment. We will continue to stay in very close contact with your team and your PMS supplier to pursue a swift resolution. Thanks again for your candid feedback. Please feel free to contact us at any time if you have any further questions or concerns. Warm Regards, The Zaplox Management Team

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