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Review of Access Hospitality

8
Go with Guestline
General Manager from 10 to 24 room Airport/Conference Hotels in Windermere (United Kingdom)
Verified
6 years ago
Products Reviewed
Property Management Systems
Hotel Management Software
What do you like most?
Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years. Go with Guestline as the software is good and so is the reactive support. The pro-active account management is literally non existent however. The channel manager capability is great, the software is fluent and the planner is concise. Reporting is also very useful on a number of levels. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years.
What do you dislike or think could be improved?
- Multi room bookings have been made incredibly long winded by a recent update. We have discussed this with a number of your staff and NOTHING has been done to change this. This is quite poor. - Checking daily bookings should be made that bit easier. Multi Room bookings would function as they once did. This has caused massive frustrations for our hotel group.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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