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Review of Skeat

10
Very hands on & available team. Provided training but are also actively checking messages to assist venue.
Food & Beverage Assistant Manager from 200 to 499 room Branded Hotels in Sydney (Australia)
Verified
6 days ago
Products Reviewed
Mobile Ordering & Room Service
What do you like most?
The staff response & planning. They were always available on WhatsApp when we requested assistance. This is great combination from their Australian based & French based team. This would also help whenever our front line staff needed assistance & management weren't available. Additionally, the skeat portal made a great contribution from the backend of service. It allowed us to pull reports on sales but also incorporate our Accor loyalty benefits. There hasn't been another system that has allowed us to link in the loyalty aspect of Accor. This really diversified our venue but helped us really take care of our members & allow them to use their points at our venue in an easy & efficient way. Would really like to highlight Maximillian, he was the main drive for our property. Came in and trained our staff but was also available when we needed him in an emergency which always makes a difference.
What do you dislike or think could be improved?
Main touchpoints would be the link between the POS platform & Skeat. Sometimes there were issues that would happen where the systems weren't compatible. This was fixed shortly after but caused some issues at times with service, wait times & complaints.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5

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