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Review of Canary Technologies

10
Guest texting improves service, but international and file sharing lag
Guest services supervisor from 500+ room Luxury Hotels in Fort Lauderdale (United States)
Verified
1 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
Guest text messaging is a valuable tool that allows us to provide fast, personalized, and convenient service before, during, and after a guest’s stay. It creates a direct line of communication where guests can easily ask questions, make requests, share preferences, and collaborate with our team to personalize their experience. Through text messaging, we can assist with special occasions, amenities, transportation, dining recommendations, and other guest needs. We can also share pictures, receipts, confirmations, and important property updates, ensuring guests stay informed throughout their visit. Another important benefit is the ability to proactively follow up with guests after room moves, maintenance concerns, housekeeping requests, or other service-related situations. These follow-ups demonstrate that we care about their comfort and satisfaction while giving us the opportunity to address concerns before they escalate. Text messaging is especially useful when handling complaints and service recovery. It provides a written record of the guest’s concerns, our communication, actions taken, compensation offered, and any feedback regarding their satisfaction. This documentation helps maintain accountability, improve communication between departments, and ensure proper follow-up. Overall, guest texting helps us build stronger relationships, respond efficiently, anticipate needs, and resolve issues promptly. When used effectively, it enhances the guest experience while supporting our commitment to exceptional service and creating memorable stays.
What do you dislike or think could be improved?
Some additional features that could make guest texting even more effective would be international texting capabilities, allowing us to communicate more easily with guests using international phone numbers. It would also be helpful to have the ability to unsend or recall a text message if incorrect information is sent by mistake. For international guests, integrating or connecting with WhatsApp messaging could provide another convenient communication option, since WhatsApp is widely used internationally. Another useful improvement would be the ability to send multiple documents, photos, or videos at the same time instead of having to send each file individually. This would make it easier when sharing receipts, confirmations, amenity photos, directions, or other information with guests. These features would make communication faster, more flexible, and more convenient for both guests and associates.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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