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Review of Yanolja Cloud Solution

6
Intuitive PMS and real-time reports — but printing and reconciliation issues linger
Manager from 75-99 room Boutique Hotels in Kitui (Kenya)
Verified
5 days ago
Products Reviewed
Channel Managers
Hotel Management Software
Booking Engine
What do you like most?
Overall, Yanolja Cloud Solution offers a reliable and user-friendly experience for hospitality management. The front-office PMS is intuitive, allowing staff to handle daily operations efficiently. Its cloud-based architecture ensures seamless access from any location, while the system consistently generates timely, real-time reports that aid in efficient decision-making.
What do you dislike or think could be improved?
Critical Operational Challenges: POS & Hardware Reliability (KOT/BOT Printing): Kitchen and bar printers frequently experience communication failures. In severe cases, the system fails to print orders on the actual sale date and instead prints delayed KOT/BOT receipts on subsequent days. Sales Summary & Audit Mismatches: There are recurring reporting discrepancies where sold items appear on guest bills and printed KOTs, but fail to populate in the end-of-day Menu Item Sales Summary, creating major reconciliation hurdles. Role/User Account Lockouts: System errors frequently prevent specific waiter user accounts from generating guest bills, forcing shift staff to consolidate billing through one or two shared accounts, which disrupts workflow and audit trails. Menu Administration: Backend menu updating—adjusting item prices, adding new inventory items, or updating active menus—is cumbersome and prone to glitches. Peak-Hour Latency & Downtime: The cloud platform experiences slowdowns and occasional system failures during peak operational hours when transaction volumes are highest.
3.0
Average
Ease of Use
4.0/5
Customer Support
2.0/5
ROI
3.0/5
Implementation
3.0/5

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