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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of SiteMinder

10
Helpful support with clear follow-through
President from 25-49 room Bed & Breakfast & Inns in Monterey (United States)
Verified
2 days ago
Products Reviewed
Channel Managers
Booking Engine
Hotel Metasearch Management Software
What do you like most?
I appreciate that the support team was responsive and helpful once connected. Vibha took the time to understand my requests, confirmed the right property/account details, and provided clear next steps. She was professional, patient, and made sure my billing request was escalated properly while also helping with my Direct Booking email setup question.
What do you dislike or think could be improved?
The initial AI/chat handoff could be faster, especially for account or billing-related requests that require a specialist. It would also be helpful if DNS/authentication requirements for custom email setup were easier to find in the platform or support documentation, so property owners can complete setup without needing to ask support for the records.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
3.0/5

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