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Review of SiteMinder

10
Helpful support with clear follow-through
President from 10 to 24 room Bed & Breakfast & Inns in Monterey (United States)
Verified
23 days ago
Products Reviewed
Channel Managers
Booking Engine
Hotel Metasearch Management Software
What do you like most?
I appreciate that the support team was responsive and helpful once connected. Vibha took the time to understand my requests, confirmed the right property/account details, and provided clear next steps. She was professional, patient, and made sure my billing request was escalated properly while also helping with my Direct Booking email setup question.
What do you dislike or think could be improved?
The initial AI/chat handoff could be faster, especially for account or billing-related requests that require a specialist. It would also be helpful if DNS/authentication requirements for custom email setup were easier to find in the platform or support documentation, so property owners can complete setup without needing to ask support for the records.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
3.0/5
Zidane D. from SiteMinder replied
Hi there, Thank you for the detailed and thoughtful review! We are pleased to hear that Vibha was professional, patient, and thorough in handling both your billing escalation and your Direct Booking email setup. We appreciate the honest feedback on the AI handoff speed and the DNS/authentication documentation and we will ensure they are passed on to the relevant teams. Feedback like yours genuinely helps us improve the experience for all property owners. We look forward to supporting you again! Warm regards, Zidane D.

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