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Review of SiteMinder

10
Very complete and time-saving — website and booking engine need work
Partner-Manager from 25-49 room Other in Luz (Portugal)
Verified
1 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
Overall it is a tool that allows us to focus on different aspects of our work, since it covers almost everything we would be doing otherwise. It is very complete, it saves us a lot of time, it's very intuitive, simple and organised. The developers keep bringing new features and improving it, which makes our lives easier.
What do you dislike or think could be improved?
I personally think there are a few improvements to be made on the web design and booking engine. I think that if we are working with Siteminder on a website level too, when comparing the possibilities and features of the channel manager, we don't see the same reflected back on the website creating tools and booking engine tools. I think having an AI tool that could optimise the website, the texts, give feedback on how to improve pictures, presentation and that could, itself, automise and optimise the website, that would be brilliant. On the other hand, we have a problem when working with non-refundable rates on our website, as it states "book now, pay later" regardless of our efforts to change. Only if we changed our rates to solely non-refundable, would it change the text. This has caused us some issues with clients who were unhappy, thought this was misleading them and decided to withdraw their reservations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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