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Review of ThinkReservations

10
Robust reservations and messaging with responsive support — missing policy e-signatures
Co-owner/operator from 5 to 9 room Bed & Breakfast & Inns in Port Austin (United States)
Verified
8 days ago
Products Reviewed
Hotel Management Software
What do you like most?
We rely on Think Reservations to handle our online and in house reservations, email and guest messaging communications. There are so many features of this product that as a small inn, we don't need but the product is so robust. The support team is responsive, knowledgeable and patient. They are also open to suggestions and ask questions and implement those things discussed. We genuinely have been very happy with this product and the service.
What do you dislike or think could be improved?
We are very happy with this product and very impressed with how it and the company have evolved during the 7 years we've been with Think. As they continue to evolve, I hope they add a feature that allows innkeepers to send a policy document that guests need to check that they read and agree to each section of the policy, electronically sign and send back in order to complete their reservation. People who call to make their reservation can always say they didn't know the policies and people who make online reservations and click they agree claim they didn't read them. I think this step would eliminate the only difficulties we have had.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A

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