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Review of Guestnet

10
How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out
Managing Director from 100 to 199 room Boutique Hotels in Bad Hindelang (Germany)
Verified
5 months ago
Products Reviewed
Hotel Guest Apps
What do you like most?
The decision to implement Guestnet’s digital check-out was a logical step on our path toward further digitalization. We wanted to offer our guests a modern, time-saving way to end their stay – without waiting lines at the reception and entirely on their own device. Especially during peak times, the digital check-out noticeably relieves our team and improves service quality. Guests appreciate the flexibility and convenience this service provides.
What do you dislike or think could be improved?
Overall, we are very satisfied with Guestnet and particularly appreciate its user-friendliness and reliable support. The platform effectively supports our daily work and noticeably contributes to a better guest experience.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Lorena O. from Guestnet replied
Vielen Dank für euer Feedback und euer Vertrauen! Der digitale Check-out ist für viele Betriebe ein echter Schritt nach vorn, umso schöner, dass er bei euch genau den gewünschten Effekt erzielt. Weniger Wartezeiten für die Gäste, mehr Ruhe und Entlastung für das Team, besonders in intensiven Phasen. Dass eure Gäste die Flexibilität schätzen und ihr gleichzeitig effizienter arbeiten könnt, freut uns sehr. Auch euer positives Feedback zur Bedienbarkeit und zum Support nehmen wir dankbar an.

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