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Review of Little Hotelier

10
Smooth onboarding and strong support — payment and website gaps remain
Manager from 5 to 9 room Bed & Breakfast & Inns in Stone Town (Tanzania)
Verified
1 days ago
Products Reviewed
Hotel Management Software
What do you like most?
Outstanding onboarding experience with Little Hotelier As owners of a small guesthouse, choosing the right property management solution was an important decision for our business. From our very first interaction with Manal Sadiq, Sales Executive EMEA, we felt we were in excellent hands. Manal combined professionalism with a genuinely personal approach. She took the time to understand our business objectives, our size, and our future plans before recommending a package. At no point did we feel pressured. Instead, she carefully guided us through the available options and helped us select the solution that best matched our needs and budget. Her responsiveness, patience, and deep understanding of the hospitality sector gave us confidence that we were making the right choice. The onboarding process was equally impressive thanks to Chiara Martin, our onboarding specialist. We had several onboarding sessions with Chiara, and each one was exceptionally well organized, structured, and tailored to our specific situation. The sessions were practical, easy to follow, and highly relevant to our day-to-day operations. What we appreciated most was Chiara's ability to explain complex functions in a simple and accessible way. As non-technical users, we sometimes had many questions, yet she always responded with patience, clarity, and professionalism. Her online training style is engaging, supportive, and reassuring. She has a remarkable ability to make people feel comfortable, regardless of their level of experience with hospitality technology. Beyond her technical expertise, Chiara's kindness, positivity, and genuine commitment to helping us succeed made a tremendous difference to our onboarding experience. She consistently went the extra mile to ensure we understood every step, and she adapted the training to our pace and priorities. Her support transformed what could have been a challenging process into an enjoyable learning experience. The combined support from Manal and Chiara made our introduction to Little Hotelier smooth, efficient, and highly positive. We not only learned how to use the system effectively, but we also gained confidence that we have the right platform and the right people supporting us. We are extremely grateful to both of them and highly recommend Little Hotelier to other small accommodation providers looking for a professional, customer-focused partner.
What do you dislike or think could be improved?
Diversify online payment methods and expand coverage in Africa. Allow for captions of photos on the booking engine and the website.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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