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Review of rezStream

10
Top Notch System
Owner from 5 to 9 room Bed & Breakfast & Inns in De Smet (United States)
Verified
5 days ago
Products Reviewed
Hotel Management Software
What do you like most?
Rezstream is VERY user friendly. Check-in's and check-out's are as easy as three steps. Managing your rates and property details is smooth and easy to understand even for a novice. The customer service is top notch! They respond quickly, accurately and have never had any billing or technical issues. I have spoken with other providers and they charge a lot more for the same services. In my case; as a small hotel, the system gives me flexibility that the others do not. There seems to be only 2 thought processes in the industry either you are a big hotel or a private vacation rental. That leaves small hotels like mine having to struggle with features they do not need. rezStream is flexible enough to accommodate my small business.
What do you dislike or think could be improved?
1. Need a phone app. 2. Make it easier to edit a reservation from the occupancy map i.e., Changing a customer's name, address or other contact information. Or, the same changes to the invoice screen with the same functionality. For the most part changing reservations is easy but you frequently have to jump around screens to get there. Would also be nice to be able to split a reservation between multiple guests. A lot of the time you will have friends or family member share the expense of the room. Would be nice to have a system to split the room with two separate invoices but one reservation.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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