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Review of HiJiffy

10
HiJiffy's AI chatbot automates 89% of queries and generates €733,000 at GHT Hotels
Digital Guest Experience Management from 100 to 199 room Other in Calella (Spain)
Verified
5 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
Since we started working with HiJiffy, the progress in our customer service has been consistent and remarkable. The platform has evolved with new features that have optimized our daily operations, allowing us to automate responses and centralize queries from different channels. This has saved us time and enabled us to focus on more personalized service, while the progressive learning of the chatbot has made conversations increasingly seamless, improving the user experience and reducing booking losses. Furthermore, the ability to launch promotional campaigns through the system has enriched our communication strategy. Another highlight has been the support from the HiJiffy team, who, from the initial integration, have shown a strong commitment to our needs, offering tailored solutions and ongoing assistance. We haven’t felt like just another ticket number but rather part of a continuous improvement process with tangible results, backed by detailed data that has allowed us to analyze performance and identify growth opportunities. HiJiffy is not a static tool but a living system, constantly evolving to help us keep improving our customer service.
What do you dislike or think could be improved?
It would be nice to have more autonomy when it comes to adding new items and training the chatbot.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
[email protected] . from HiJiffy replied
Thank you for this. Genuinely rewarding to read, especially the point about not feeling like "just another ticket number." That's the model we're trying to run support on, and it's good to hear it's landing.

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