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Review of SiteMinder

10
Excellent and highly responsive support experience
IT from 75-99 room Boutique Hotels in Vienna (Österreich)
Verified
22 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
I had a very positive experience with the customer support team, and I would like to sincerely thank them for their assistance. From the very beginning, Vibha took ownership of my case and handled it with great professionalism, patience, and clarity. She carefully reviewed the issue, provided clear updates, and ensured that my request was properly followed up and escalated where necessary. Even when the situation involved multiple technical details and account configurations, the communication remained very structured and easy to understand. I always felt that my case was being actively worked on, and I was never left without an update for long. What stood out the most was the responsiveness and willingness to help. Every question was answered politely and thoroughly, and there was a genuine effort to resolve the issue as quickly as possible. Overall, I am very satisfied with the support received and appreciate the time and effort invested in resolving my request. Highly recommended support team!
What do you dislike or think could be improved?
It’s difficult to answer this, as my overall experience was very positive and the support was handled professionally and efficiently.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from SiteMinder replied
Hi Dmytro Borchuk, Thank you for your feedback! We're thrilled to hear about your excellent experience with our support team. Vibha truly exemplified our commitment to customer care by providing structured updates and ensuring clarity throughout the process. Your recommendation means the world to us! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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