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Review of Exely

9
Reliable channel management, but room status and reports lag
Director of Sales & Marketing from 25-49 room Boutique Hotels in Dilijan (Armenia)
Verified
3 days ago
Products Reviewed
Hotel Management Software
Channel Managers
What do you like most?
We use Exely especially for managing reservations, availability and different sales channels. One of the things we appreciate most is the Channel Manager, as it allows us to manage availability across several platforms from one place and reduces the amount of manual work. We also highly value Exely’s support team. Whenever we face a technical question or need clarification, the team is responsive, professional and ready to assist. Overall, Exely has become an important and reliable tool in our daily operations, and we are happy to continue working with them.
What do you dislike or think could be improved?
The process of opening and closing rooms for sale could be more intuitive. Sometimes it is not immediately clear whether a room or rate is actually open or closed for sale, which can cause confusion and requires extra checking. It would be helpful to have a clearer visual status and a simpler way to manage room availability. We have also noticed that some reports can take quite a long time to load or generate. Improving report speed would make the daily work more efficient.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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