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Review of Cloudbeds

10
Easy to use and robust enough for our needs — support could be better
General Manager from 25-49 room Bed & Breakfast & Inns in Warwick Township (United States)
Verified
1 days ago
Products Reviewed
Channel Managers
Property Management Systems
Hotel Management Software
What do you like most?
I like the ease of use and having Guest Experience integrated directly into the software. Previously we've had ResNexus and Mews. ResNexus was simple but not robust enough to do all we needed. Mews could do all of it but was super complicated. Cloudbeds is the perfect combination, easy to use but can also do all we need it to. The onboarding process was great too. With Mews, onboarding took months. With Cloudbeds it was 90 minutes.
What do you dislike or think could be improved?
Support would be helpful. AI and chat support are not super helpful. I'd love to be able to pick up the phone and know I'll get someone and get it resolved right away. I also don't like that my emails go to a team. Thane was rep and he did an awesome job. I'd love if my emails went to him and he responded directly since he knows our situation better.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
5.0/5
Implementation
5.0/5

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