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Review of SiteMinder

9
Seamless setup and upgrades that stay easy to use — setup guide could improve
director of revenue from 200 to 499 room Branded Hotels in Sydney (Australia)
Verified
2 days ago
Products Reviewed
Channel Managers
What do you like most?
Easy, seamless configuration and platform that at continually upgrades and improves on technology but does not forget the user experience in the process. Customer support team are an asset to this company.
What do you dislike or think could be improved?
Have been using the channel manager for almost as long as it has been around. Over the years I continue to see relevant technology upgrades without compromising user experience. Integration set up is seamless, there is flexibility to pretty much anything you want to set up. The customer support team are efficient, know their products and are quick to assist. Honestly - and I don't say this often - out of all the products I use on the daily when managing hotel distribution - SiteMinder is one that is hard to fault. If I had to come up with something that needs improvement; user guide and set up process the Channels Plus set up, however even that as far as I know is being worked on already.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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