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Review of RoomPriceGenie

1
Poor Support and Broken Integration into ResNexus
VP from 10 to 24 room Boutique Hotels in GraytonBeach (United States)
Verified
6 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
I like that it appears to work a little bit. Revenue is up overall. However I plan on exploring other providers of price management software after my most recent experience. It is entirely possible that the increase in revenue could just be a regular ebb in tourism for my area.
What do you dislike or think could be improved?
In order for me to not actively advise against using RoomPriceGenie, the things below would need to be addressed. I feel all of these are important. - Have support that is easy to reach, responsive, and prompt to fix critical errors. It can be extremely frustrating, even scary. To have your prices almost completely out of your control. It can interfere with a hotelier's livelihood if things aren't addressed properly. This is my main concern with recommending RoomPriceGenie to someone else. I fear that if something went wrong and there is no support. It could really hurt their revenue for the season. I currently have a critical error with ResNexus integration that is costing me money every day and I can't get in touch with anyone. - Fix ResNexus integration. Extra guest fees don't work with RoomPriceGenie. It will fail silently and you will lose reservations because ResNexus defaults back to old prices. RoomPriceGenie will only send rates for the default occupancy and nothing else. On top of that "Custom Guest (2,3,4,5) Included In Rate" functionality does not work with ResNexus. This issue could easily be addressed if I could get in contact with someone who can make updates to the integration and explain exactly what is going on. I believe the error lies in a lack of communication between ResNexus and RoomPriceGenie. RoomPriceGenie is not sending essential information to ResNexus with their prices. I fear this may be the case with more booking engines than just mine. If they have made such mistakes, and are incapable of fixing them in a timely manner, I have no doubt this is not the only mistake like this. - Have a phone support number. A number where you can get in contact with a person and discuss the objectively confusing nature of their product. As mentioned above, there is an option called "Custom Guest (2, 3, 4, 5) Included In Rate" with no explanation. It was confusing and difficult to either get a hold of someone to ask or even a forum to find answers.
0.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
2.0/5
Thamy A. from RoomPriceGenie replied
Hi again Sam, thank you for taking the time to share this, and I'm sorry for the frustration. You're right to flag the ResNexus extra guest fee issue on your property,our tech team is actively working on it for you right now, and we're already keeping you updated directly via email as we make progress. I completely understand how unsettling it is to feel your prices are out of your control, and I don't want you left without support. Please don't hesitate to reach out to us directly as well, so we can personally make sure you're taken care of while this gets resolved. Thank you for your patience and for the honest feedback.

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