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Review of SiteMinder

9
Good experience with the support team.
Revenue Manager from 200 to 499 room Boutique Hotels in Madrid (Spain)
Verified
2 days ago
Products Reviewed
Channel Managers
What do you like most?
Quick resolution of the issue by Vibha.The wait was very short, and she identified the issue straight away.Thank you a lot.
What do you dislike or think could be improved?
*Conversations with the AI agent can be frustrating and may lead users to abandon the chat.I understand that it needs more training.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5
[email protected] . from SiteMinder replied
Hi Yolanda, Thank you so much for your feedback! It's wonderful to hear that Vibha provided a quick resolution to your issue. We understand your concerns about the AI agent, and we are committed to improving that experience for all our users. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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