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Review of Innkeepers Advantage

9
Solid Customer Support
owner from 10 to 24 room Bed & Breakfast & Inns in Gordonville (United States)
Verified
14 months ago
Products Reviewed
Hotel Management Software
What do you like most?
Owners are very responsive when something needs attention. Even after hours they will respond in a timely manner. Knowledgeable in the industry and are able to provide great feedback and suggestions.
What do you dislike or think could be improved?
It would be great if there were more time for zoom or in person sessions, reviewing all the features they offer. Many times I have asked for something and it already existed.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A
Cindy B. from Innkeepers Advantage replied
Robert, Thank you for your thoughtful feedback! We’re glad to hear that our responsiveness and industry insight have been helpful to you. Your suggestion about more time for feature overviews is a great one—we’ll definitely look at ways to provide more structured opportunities to explore everything the system has to offer. We appreciate your partnership! Cindy Bachmann Innkeeper's Advantage

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