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Review of Cloudbeds

10
User Friendly and perfect for small hotels
General Manager from 25-49 room Boutique Hotels in Yucca Valley (United States)
Verified
3 days ago
Products Reviewed
Channel Managers
Property Management Systems
What do you like most?
Channel management is easy to set up and use which has helped us optimize our distribution options. The UI is also extremely easy for our reservations team to use and I have been able to train every single staff member on check ins regardless of their tech or hospitality skill base. They are constantly making upgrades I have found that what has been promised to us is always delivered on. This includes their additional of event spaces which has been a game changer for our property. I have also found that as a newer hotel, onboarding and set up was simple and there was minimal learning curve. The staff that I worked with was friendly and made the process not only easy. but exciting as well. There are so many resources available from articles, instructions, CloudBeds university (which is extremely helpful when it comes to training new staff) and even virtual events. I have found myself learning more about running a hotel through the resources CloudBeds provides then I have from other resources. I feel like the company truly cares about the success of the hotels that use them.
What do you dislike or think could be improved?
While the reporting has improved, it is still difficult to use unless you pay for more. A smaller hotel like ours can make due but I could see being frustrated at a higher level. I am also looking forward to seeing their improvements for group and event functions. Currently that is the least user friendly section which requires us to limit who is allowed privileges. After our last event, I had to spend a few hours settling all the folios because all the charges were being sent to the group folio even though what the group was paying for was limited. While there are a lot of resources available to help, it is difficult to reach an actual person after onboarding and when you do, it feels like you need to try to catch them up on everything because they are not aware of the property. There is also I time difference between us and support staff which draws out how long it takes to get answers.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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