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Review of Duve

9
Smooth guest messaging and upsells — but too much spam
Guest Services Manager from 200 to 499 room Branded Hotels in London (United Kingdom)
Verified
3 days ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Guest Messaging Software
What do you like most?
The messaging options to chat with guests is pretty smooth - One of the better platforms I've used. I also like the ease to offer upsells to our guests prior to their arrival.
What do you dislike or think could be improved?
Less spam to the guests - However I'm not sure if that's how Duve is set up or if it's our hotels settings to be fair. It would also be good if Duve would allow guests to change the title of the guest(s) when they're doing a pre check in online; For example, some women are listed as "Mr" and they cannot amend this themselves.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
4.0/5

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