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Review of Hotelogix

3
Great features and value for money — but backend support is too slow
Section Manager from 25-49 room Luxury Hotels in Chiang Mai (Thailand)
Verified
2 days ago
Products Reviewed
Property Management Systems
What do you like most?
Our Account Manager, Nik Das, provides exceptional and responsive service. He always goes out of his way to help us resolve issues and manage our account properly. The system itself offers great features, ease of use, and overall good value for money for our property.
What do you dislike or think could be improved?
The backend Technical Support team is extremely slow at resolving issues and technical bugs. Even though our AM Nik tracks tickets proactively, the backend engineering team takes far too long to deliver real fixes, regularly breaching SLA and impacting daily hotel operations.
1.5
Terrible
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
4.0/5
Implementation
2.0/5

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