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Review of Skeat

10
Great Product, Deep Integration with Oracle Suite.
Product Manager from 200 to 499 room Branded Hotels in 墨尔本 (Australia)
Verified
24 days ago
Products Reviewed
Mobile Ordering & Room Service
What do you like most?
- Fast deployment/low friction for guests — QR-based ordering removes app downloads and reduces friction at the point of order, which drives adoption without staff training overhead. - Integration flexibility — Skeat's ability to sit across multiple venues/outlets on a shared payment rail (Adyen) means you can stand up new venues quickly without re-architecting the payment stack each time. - Reduced staff dependency during peak periods — offloading order-taking to guest devices frees F&B staff to focus on service and table turnover during high-volume periods. - Centralized admin/reporting view — if you've found the back end reporting useful for monitoring order volume and uptime across properties, that's worth highlighting as a product-fit strength for multi-property operators.
What do you dislike or think could be improved?
Overall solid experience — no major improvements needed at this stage, though continued focus on security and reconciliation processes would help.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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