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Review of Skeat

10
Great Product, Deep Integration with Oracle Suite.
Product Manager from 500+ room Branded Hotels in Melbourne (Australia)
Verified
4 days ago
Products Reviewed
Mobile Ordering & Room Service
What do you like most?
- Fast deployment/low friction for guests — QR-based ordering removes app downloads and reduces friction at the point of order, which drives adoption without staff training overhead. - Integration flexibility — Skeat's ability to sit across multiple venues/outlets on a shared payment rail (Adyen) means you can stand up new venues quickly without re-architecting the payment stack each time. - Reduced staff dependency during peak periods — offloading order-taking to guest devices frees F&B staff to focus on service and table turnover during high-volume periods. - Centralized admin/reporting view — if you've found the back end reporting useful for monitoring order volume and uptime across properties, that's worth highlighting as a product-fit strength for multi-property operators.
What do you dislike or think could be improved?
Overall solid experience — no major improvements needed at this stage, though continued focus on security and reconciliation processes would help.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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