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Review of Mews

9
A forward-thinking PMS that has supported our operations across multiple hotel concepts
Hotel Manager from 100 to 199 room Bed & Breakfast & Inns in The Hague (Netherlands)
Verified
3 days ago
Products Reviewed
Property Management Systems
What do you like most?
I have worked with Mews for more than three years, first as General Manager at The Social Hub and now at De Plesman, a luxury hotel in The Hague. During this time, I have seen the platform continuously evolve and introduce meaningful innovations that help hotel teams become more efficient, data-driven and guest-focused. What stands out most is the intuitive user interface and the fact that Mews was designed as a truly modern, cloud-native PMS. New team members generally learn the system quickly, which significantly reduces onboarding time and training efforts. The platform gives operational teams easy access to the information they need, while automation reduces repetitive administrative work and allows staff to focus on delivering excellent guest experiences. Another major strength is the open ecosystem and marketplace approach. We use several integrations across our operation, including Flexkeeping for housekeeping, maintenance and internal communication. The ability to connect specialised hospitality solutions into one operational environment has been extremely valuable. We also appreciate the continuous product development, regular feature releases and strong vision for the future of hospitality technology. From front office and reservations to finance, revenue management and guest communication, Mews helps us streamline daily operations while maintaining the flexibility needed for a modern independent hotel. The platform has scaled well with our operational requirements and supports both day-to-day execution and strategic decision-making.
What do you dislike or think could be improved?
One area with significant future potential is the integration between Mews and Flexkeeping. While the current integration already provides operational benefits, I believe there is an opportunity to create a much more intelligent and automated ecosystem between both platforms. For example, AI-powered workflows could automatically generate maintenance tasks based on guest feedback, create housekeeping actions based on operational triggers, or proactively identify potential service issues before they affect the guest experience. Automated task creation, predictive maintenance alerts and cross-department workflow automation could significantly reduce manual coordination and improve efficiency throughout the hotel. In addition, reporting and analytics continue to improve but could benefit from even more flexibility for operations, revenue and finance teams that require highly customised data views. More advanced dashboard capabilities and easier cross-functional reporting would provide additional value. Finally, given the rapid pace of innovation within Mews, it would be beneficial to see even more detailed release notes, training resources and practical implementation guides to help operational teams fully adopt new functionality. The product evolves quickly, which is a positive, but ensuring that hotels can maximise the value of every new release is equally important.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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