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Review of Cloudbeds

9
Direct bookings and easy channel management — but reporting takes digging
Manager from 5 to 9 room Hostels in San Jose del Cabo (Mexico)
Verified
2 days ago
Products Reviewed
Channel Managers
Property Management Systems
Hotel Management Software
What do you like most?
The number one thing we like the most about Cloudbeds is the fact that guests can book their stay directly via our website, without having to contact us any other way and that we can receive deposits and advance payments via the same website (and other channels) without any issues. The payment system is pretty straightforward too. Besides that, the channel manager who connects to the different OTAs and makes life as a small hostel owner indefinitely easier. We can easily switch off connection with any of the OTAs if necessary, which is a big plus. Check-in, managing reservations and allocations are easy, as well as being able to contact our guests directly via email and use templates in order to not lose any precious time writing the same thing over and over again. One more thing: the reports are a lifesaver in means of getting the data to check our KPIs. Also, the customer support while opening up our hostel and installing was excellent, all information could be found in the extra files and frequently asked questions section on the website, which makes it handy to discover new parts of the website and do some problem solving.
What do you dislike or think could be improved?
We are missing a bit of logic in some areas of Cloudbeds. The reports are amazing, but we have to dig into all the different types of reports and use the filters a lot to find the exact information we need, while some files overlap and you just need them for one bit of information you can't find in any other report. Somehow it feels this could be easier. Same for check-in procedures, we sometimes have the feeling you have to search for things (and sometimes, while performing a check-in, the guests' information doesn't save) which should be in plain sight and other are there when we never really use them. Adding a second person to the booking, while the first one is the booker, then not finding it back in the calendar somehow because you forgot to click something, is a bit annoying. Or maybe we're just not using it optimally, who knows. Other than that it is quite a pricey option for a small hostel, but we realize we do get a lot in return.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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