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Review of alliants

10
Guest Messaging system
Director of IT from 200 to 499 room Boutique Hotels in Chicago (United States)
Verified
4 years ago
Products Reviewed
Guest Messaging Software
What do you like most?
It is an easy product to implement and friendly to be use. Allows you to connect with your guest easily and at any time.
What do you dislike or think could be improved?
system can improve with automated messages being sent out, if there is no reply after certain waiting time period, system should be able to closed out the conversation automatically.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Vickie M. from alliants replied
Hello William, We're so pleased you are happy with the Alliants Experience Platform. We strive to create products which adds value to the guest experience whilst easing some of the responsibilities of the hotel team. We are able to offer you some soft-bots should you wish to further explore some automated responses. However, the closing of conversations automatically is still an area we wish to explore further. We wouldn't wish a guest's query to go unanswered and the hotel not being aware of it because the conversation was automatically closed. We are always happy to discuss case scenarios with you to come up with a creative solution together. Thank you again for your continued support! Team Alliants

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