Review of Otelier

10
The best F&B BI tool
Director of Revenue Management from 500+ room Bed & Breakfast & Inns in Dubai (United Arab Emirates)
Verified
4 years ago
Products Reviewed
What do you like most?
I have been using InTouch Data for over 5 years in different organizations I strongly believe it is the best BI tool in the market, especially for F&B revenue management. ITD team is very flexible and can adjust the reporting based on your business needs. AxisBI functionality allows you to build your own reports and thanks to this feature we have been able to extract data that we didn't know we had and that resulted in numerous revenue success stories. We have been working with ITD team to have PMS connectivity that would allow us to look at hotel guest spend from a completely new angle and drill down into guest behavior on market segment, room type or nationality level. Another positive note is that ITD team is extremely supportive and has fast response time to ensure any question/challenge is quickly resolved. Highly recommend InTouch Data to any size organization/hotel.
What do you dislike or think could be improved?
InTouch Data team always listens to clients' feedback and always tries to improve the tool. We very much look forward to connecting other data sources to ITD in 2023.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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