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Unlocking Hotel Excellence: Discover How 4SUITES Cloud-Based Mobile Keys Achieved 95% Adoption and Elevated Guest Experience at mk | hotels

Not yet verified This case study hasn't been verified by mk | hotels yet
Discover the remarkable success of Schlossbräu mk | Hotels GmbH, as they seamlessly integrated Apaleo's cloud-based PMS with 4SUITES' mobile keys, achieving impressive adoption rates of up to 95% among staff. Witness streamlined operations, heightened efficiency, and an enhanced guest experience, showcasing how 4SUITES can elevate your hotel operations.
Why it matters: This achievement underscores the significance of mobile keys in elevating the guest experience, emphasizing the crucial need for hotels to embrace digital evolution to stay competitive and ensure unparalleled guest satisfaction.

  • mk | Hotels now benefit from 4SUITES' cloud-based mobile keys, which offer real-time and remote access management, leading to reduced costs through minimized hardware expenses and improved security measures. Experience streamlined operations, enhanced convenience, and heightened security with 4SUITES' innovative solution.

Top 3 Core Objectives: mk | Hotels selected 4SUITES with three key objectives in mind: enabling seamless 24/7 self-check-in, providing guests with a user-friendly web app instead of requiring a native app download for one-time use, and empowering efficient remote access management for enhanced operational flexibility.

  • Seamless 24/7 Self-Check-In: With 4SUITES, mk | Hotels aimed to offer guests the convenience of hassle-free self-check-in around the clock, minimizing wait times and enhancing the overall arrival experience.

  • User-Friendly Web App: Seeking to optimize guest engagement, mk | Hotels chose 4SUITES to provide a user-friendly web app that eliminates the need for guests to download a native app for short-term stays, ensuring a smooth and accessible interaction process.

  • Remote Access Management: By implementing 4SUITES, mk | Hotels ensured secure and efficient guest access management, allowing authorized personnel to grant entry remotely. This innovation also led to a reduction in nighttime staff requirements, optimizing operational efficiency while reinforcing guest safety.

4SUITES

4SUITES - Intelligent Access for Hospitality

4.8 19 REVIEWS

Innovators Mentioned

mk | hotels
4SUITES
AS
Arno Sonderfeld
The hotelier hasn't yet verified the case study.

Managing Director

mk | hotels

"In general, the use of digital solutions makes our work at the reception desk much easier. Every hotel in our portfolio will enable guests to check-in, access their room, pay and check-out on their own, because of the integration with our innovative cloud-based software partners. Being able to manage our entire portfolio’s reservations, customer service and revenue departments from a central office, allows us to reduce data silos and enable on-demand quick access to all business data for its teams."

Arno Sonderfeld

Managing Director

👍 Managing Director Arno Sonderfeld said that Embracing digital solutions streamlines reception operations, enabling self-service for guests' check-in, access, payment, and check-out while centralizing management for enhanced efficiency and data accessibility.:

  • "In general, the use of digital solutions makes our work at the reception desk much easier. Every hotel in our portfolio will enable guests to check-in, access their room, pay and check-out on their own, because of the integration with our innovative cloud-based software partners. Being able to manage our entire portfolio’s reservations, customer service and revenue departments from a central office, allows us to reduce data silos and enable on-demand quick access to all business data for its teams."

⚖️ The selection process: During their research process, Arno Sonderfeld evaluated 4SUITES's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that 4SUITES was the best fit solution:

  • Managing Director Arno Sonderfeld said, about their decision: "‘We don’t believe in guests downloading an app for every hotel. No one does that these days. The faster and simpler the process, the greater the adaption on the guest side – that’s the only way it will work."

📈 The results: Embracing digital solutions streamlines reception operations, enabling self-service for guests' check-in, access, payment, and check-out while centralizing management for enhanced efficiency and data accessibility.

  • 60% adoption by hotel guests

  • 90% adoption by Lindner Group - Arnstof employees

  • 95% adoption of hotel staff

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