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GUEST EXPERIENCE
Discover How mk Hotel Frankfurt Achieved 95% Adoption and Elevated Guest Experience with 4SUITES Cloud-Based Mobile Keys
mk | Hotels now benefit from 4SUITES' cloud-based mobile keys, which offer real-time and remote access management, leading to reduced costs through minimized hardware expenses and improved security measures. Experience streamlined operations, enhanced convenience, and heightened security with 4SUITES' innovative solution.
Seamless 24/7 Self-Check-In: With 4SUITES, mk Hotel Frankfurt aimed to offer guests the convenience of hassle-free self-check-in around the clock, minimizing wait times and enhancing the overall arrival experience.
User-Friendly Web App: Seeking to optimize guest engagement, mk Hotel Frankfurt chose 4SUITES to provide a user-friendly web app that eliminates the need for guests to download a native app for short-term stays, ensuring a smooth and accessible interaction process.
Remote Access Management: By implementing 4SUITES, mk Hotel Frankfurt ensured secure and efficient guest access management, allowing authorized personnel to grant entry remotely. This innovation also led to a reduction in nighttime staff requirements, optimizing operational efficiency while reinforcing guest safety.
"In general, the use of digital solutions makes our work at the reception desk much easier. Every hotel in our portfolio will enable guests to check-in, access their room, pay and check-out on their own, because of the integration with our innovative cloud-based software partners. Being able to manage our entire portfolio’s reservations, customer service and revenue departments from a central office, allows us to reduce data silos and enable on-demand quick access to all business data for its teams."
Arno Sonderfeld
Managing Director
"In general, the use of digital solutions makes our work at the reception desk much easier. Every hotel in our portfolio will enable guests to check-in, access their room, pay and check-out on their own, because of the integration with our innovative cloud-based software partners. Being able to manage our entire portfolio’s reservations, customer service and revenue departments from a central office, allows us to reduce data silos and enable on-demand quick access to all business data for its teams."
Managing Director Arno Sonderfeld said, about their decision: "‘We don’t believe in guests downloading an app for every hotel. No one does that these days. The faster and simpler the process, the greater the adaption on the guest side – that’s the only way it will work."
60% adoption by hotel guests
90% adoption by Lindner Group - Arnstof employees
95% adoption of hotel staff
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