4SUITES

4.8 (22 REVIEWS)

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4SUITES - Intelligent Access for Hospitality

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, 4SUITES is the #2 most trending product in the Mobile Key & Keyless Entry category (out of 38) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

4SUITES’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About 4SUITES
Founded in 2016 | Headquarters in Netherlands | 30 employees
4SUITES offers 100% cloud-based IoT locks that are secure, easy to install, integrate with most cloud-based PMS, and are future-proof due to their ability to be upgraded over the air (OTA). The smart mobile keys provide real-time access management via a cloud-based dashboard, so there is no need to download an app. A 100% cloud-based IoT solution offering: • Mobile keys (no app install needed) • Locks, lock upgrades, and readers for lifts and common areas • Keycards (no ‘data on card’) • PMS Integration • Opening by NFC, MIFARE® DESFire® EV2, web app • Google Wallet Integration • Real-time access management and insights • 24/7 monitoring • Over-the-air firmware updates

Capabilities

100% cloud-based room access via Google Wallet

100% cloud-based guest room access

Remote access management via 4SUITES Manager

Realtime access changes and management via PMS Integration

Waterproof cloud-based locks

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

2/2 features

Available Add-ons & Modules

IoT Readers

Mobile Key & Keyless Entry
The IoT wall and lift readers are connected to 4SUITES’ intelligent cloud platform and can manage access remotely.

INCLUDED

Google Wallet Integration

Mobile Key & Keyless Entry
4SUITES is offering its smart IoT hotel keys available in Google Wallet. This integration allows guests using Android devices to gain secure access to their room in seconds by simply tapping their device to the lock.

PREMIUM ADD-ON

Cloud Management Platform

Mobile Key & Keyless Entry
Discover the 4SUITES Manager: a cloud platform seamlessly coordinating all hotel access products in real time. Web-based and installation-free, it provides instant lock updates and centralized control for cloud-based keycards and mobile keys. Integrated with a cloud-based PMS, it streamlines operations and enhances guest service. Elevate your hospitality experience today.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

4SUITES Average 4SUITES

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3

Success Stories

3

References

1

Featured Customers

Hotelier Rating

Excellent
20
Very Good
1
Average
0
Poor
1
Terrible
0

Property Size

  • Small (3)
  • Medium (12)
  • Large (3)
  • X-Large (2)

Country

  • Netherlands
    Netherlands
    (6)
  • Germany
    Germany
    (6)
  • United Kingdom
    United Kingdom
    (4)
  • Denmark
    Denmark
    (2)
  • United States of America
    United States of America
    (2)
  • Switzerland
    Switzerland
    (1)
  • Norway
    Norway
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (20)
10

Greenbank Hotel through upgrades

Front office Manager from 50-74 room Luxury Hotel in (United Kingdom)

Verified
5 days ago
4Suites have allowed us to upgrade our existing Assa Abloy locks, turning them into NFC compatable locks. The back office is run on a browser and is very simple to use, along with the system itself being very efficient. The install was simple, two engineers came to site and carried out the necessary work and the integration with our PMS was...
Country United Kingdom
Front office Manager
Medium Hotel
10

Hotel install

Revenue Manager from 50-74 room Luxury Hotel in (United Kingdom)

Verified
5 days ago
4Suites allowed us to bring our door lock system into the modern ages. We can now manage the system on a brower based platform and unlock doors with NFC technology futureproofing our locks and keeping us in line with technological advances. Not needing guests to download an App to unlock doors is streamline, and the back office is simple to...
Country United Kingdom
Revenue Manager
Medium Hotel
10

Unlocking Hotel Excellence: Discover How 4SUITES Cloud-Based Mobile Keys Achieved 95% Adoption and Elevated Guest Experience at mk | hotels

Managing Director from in Kreisfreie Stadt Frankfurt am Main (Germany)

Verified
1 months ago
In general, the use of digital solutions makes our work at the reception desk much easier. Every hotel in our portfolio will enable guests to check-in, access their room, pay and check-out on their own, because of the integration with our innovative cloud-based software partners. Being able to manage our entire portfolio’s reservations, cus...
Country Germany
Managing Director
10

Excellent key system.

General MAnager from 25-49 room Bed & Breakfast & Inn in Marco Island (United States of America)

Verified
1 months ago
Tech is superior. Helpdesk are very helpful. It is very useful system. Integration and usability is beyond our current time. Well done! It is a state-of-the-art key system, and I must say, it completely redefined my expectations for hotel security and convenience. This cutting-edge technology seamlessly blended advanced security features wi...
Country United States of America
General MAnager
Medium Hotel
10

Excellent solution for upgrading our old entry system

Director from 10 to 24 room Boutique in (United Kingdom)

Verified
2 months ago
Excellent and "light" upgrade solution to our old Assa Abloy solution... impressive solution with a great support team and super quick and efficient installation by their engineer.
Country United Kingdom
Director
Small Hotel
[email protected] from 4SUITES replied
Thanks for the feedback/review Mike, https://www.seam.co/ is able to integrate keypads
10

Unlocking Nature's Cabins: Grend's Mobile Key Revolution with 4SUITES

Partner from in (Norway)

Verified
2 months ago
When we established GREND, we wanted a scalable system that was based on already established SaaS systems rather than developing something ourselves. We had two simple requirements: there should be no manual handling to check the guests in, and the guests should never need to download an app to access the cabin. The unique combination and i...
Country Norway
Partner
[email protected] from 4SUITES replied
Thank you guys;-) Another installation this week as we speak for you;-)
10

Reliable entry solution backed by a solid partner

Co-Owner from 25-49 room in Hoenderloo (Netherlands)

Verified
3 months ago
Solid solution and good up-time, quick response and good support from them. The hardware is easy to use and install
Country Netherlands
Co-Owner
Medium Hotel
Anna from 4SUITES replied
Thank you for your positive feedback on our solution. We appreciate your suggestion for improvement and will explore ways to enhance proactive signaling for better issue prevention. Your satisfaction is our priority.
10

Unlocking Success: Hotel Sct. Thomas's Transition to 24-Hour Check-In with 4SUITES Mobile Key Solutions

Owner from 50-74 room Boutique in København (Denmark)

Verified
3 months ago
Fast, simple room access, without app downloads, is essential. With cloud-based IoT locks and mobile keys, Hotel Sct. Thomas embraces the future, eliminating queues and increasing guest satisfaction.
Country Denmark
Owner
Medium Hotel
Anna from 4SUITES replied
We greatly appreciate your positive feedback. Your satisfaction with our fast and convenient room access, free from app downloads, is important to us. We're pleased to know that you find our services perfect. We'll continue to work hard to maintain the high standards that you expect for your hotel. Thank you for your valuable input.
10

Beautiful visit with added value

Front Office Supervisor from 100 to 199 room in Kassel (Germany)

Verified
4 months ago
I found it very nice to meet our partner in person. The product leads us into the future of door locks. I especially like the idea of the wallet. In addition, the key cards are very good, these can for example no longer be discharged by cell phones or the like.
Country Germany
Front Office Supervisor
Large Hotel
10

Digital keys was never that simple

Owner from 25-49 room Bed & Breakfast & Inn in Bergheim (Germany)

Verified
5 months ago
Seamless integration with our PMS and simple to use. Fast reaction time of the locks, even when you open it with your phone.
Country Germany
Owner
Medium Hotel
Anna from 4SUITES replied
Thank you for your kind review! We're thrilled to hear that you find our smart mobile key solution seamlessly integrated with your PMS and appreciate its fast reaction time. Your satisfaction is our top priority, and we're here to assist you with any future needs.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great seamless integration fully cloud-connected hotel door locks, lock upgrades, mobile keys, and a cloud management platform for real-time monitoring and access control. Great integration between 4Suites and Apaleo

Question:

What differentiates this product or service from the competition?

Answer:

Integration is fast and simple to use, real time access to reservation data, guest mobile key will never get outdated throughout the reservation, fully automated for hotels and easy to use for guests!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The app is fully automated for hotels, lock upgrades that transform existing locks into intelligent and fully connected devices. The 4Suites system is providing full range of functionality needed for the property

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 2 recommend
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Herwig Hendriks Sales Manager Hospitality & Leisure @ Häfele
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Nadia Petropoulou Partnerships Manager @ Cloudbeds
RecommendationAvatar
Krasimir Trapchev Co-founder and CEO @ Clock Software
RecommendationAvatar
Daan de Bruijn CEO @ Bookboost
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Support

Unverified

4SUITES has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

96%

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