Bowo - Guest App

4.8 (112 REVIEWS)

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HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Luka, Kirsty, Guilain + 19 more experts recommend Bowo

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Bowo - Guest App

4.8 (112 REVIEWS)

Ranked 3 (out of 82) in Hotel Guest Apps

2024 Finalist HotelTechAwards

Hoteliers voted Bowo as the #2 Hotel Guest Apps provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Their stays are unique, make them memorable.

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Bowo - Guest App is the #2 most trending product in the Hotel Guest Apps category (out of 82) and the #139 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Bowo has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Bowo as the #2 Hotel Guest Apps provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Bowo - Guest App
Founded in 2017 | Headquarters in Montpellier (France) | 10 employees
The future of hospitality is being shaped today! Whether you run a hotel or a restaurant, your industry is changing: you know it’s not just about providing a room or a meal any more, it’s about providing a new experience in its own right. At Bowo, we're transforming the hotel experience. Our Guest App gathers all services and offerings of a property into an intuitive and modern web application, custom-developed for each property. From online check-in to room service ordering, including the automation of pre / during / post stay communications, our solution enriches the guest experience, facilitates efficient communication, and significantly increases property revenues. Set yourself apart from your competitors. Join our community of over 600 partner hotels in 17 countries.

Capabilities

Bespoke Guest App

Online Check-In & Digital Key

Communication Hub & Chatbot

Guest relationship platform (CRM)

Restaurant, Spa Booking & Reservations

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

SMS & Whatsapp

Guest Messaging Software
Send messages to your guests using tools they are familiar with.

INCLUDED

Upselling

Upselling Software
A good Upsell strategy covers the entire duration of the stay! A click of a button gives your clients access to all of the activities your establishment provides. Selling has never been so efficient, thanks to the secure payment system.

INCLUDED

TV Casting

Hospitality TV
Entertain your guests to increase their satisfaction by allowing them to stream from their own device

INCLUDED

Spa Bookings

Spa Software
Manage your schedule without third party tools, generate additional turnover, and make it easier to access the different services.

INCLUDED

Mobile Ordering & Room Service

Mobile Ordering & Room Service
Sell more, save on paper and time and observe social distancing… who could ask for more?

INCLUDED

Valet Management

Parking Management
Provide the luxury and comfort of a valet parking service.

INCLUDED

Online Check-in

Online check-in includes all of the options you might need.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bowo Average Bowo

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No matching results

2

Success Stories

12

References

34

Featured Customers

Popularity by Segment

Size

7 | X-Small (1-9 room)

16 | Small (10-24 room)

64 | Medium (25-74 room)

34 | Large (75-199 room)

17 | X-Large (200+ room)

Country

115 | France

11 | Mexico

2 | Mauritius

2 | Guadeloupe

2 | Hungary

1 | Slovakia

1 | Morocco

1 | Switzerland

1 | Canada

1 | Argentina

1 | Netherlands

1 | French Polynesia

1 | Panama

1 | Oman

1 | Ireland

Type

82 | Luxury Hotels

32 | Boutiques

27 | City Center Hotels

21 | Branded Hotels

18 | Hostels

16 | Resorts

7 | Extended Stay & Serviced Apartments

7 | Vacation Rentals & Villas

5 | Motels

3 | Casinos

3 | Limited Service & Budget Hotels

2 | Airport/Conference Hotels

1 | Bed & Breakfast & Inns

1 | RV Parks & Campgrounds

Region

121 | Europe

12 | North America

3 | Africa

2 | South America

2 | Central America

1 | Oceania

1 | Middle East

Category

112 | Hotel Guest Apps

51 | In-Room Hotel Tablets

More Products by Bowo

https://ucarecdn.com/6e3fb3a9-3179-4131-a0e1-7280fd6d463d/
https://ucarecdn.com/ca616e44-bb32-4850-972c-5058a9db0a63/

Hotelier Rating

Excellent
127
Very Good
12
Average
3
Poor
0
Terrible
1

Property Size

  • X-Small (7)
  • Small (16)
  • Medium (64)
  • Large (34)
  • X-Large (17)

Country

  • France
    France
    (115)
  • Mexico
    Mexico
    (11)
  • Mauritius
    Mauritius
    (2)
  • Guadeloupe
    Guadeloupe
    (2)
  • Hungary
    Hungary
    (2)
  • Slovakia
    Slovakia
    (1)
  • Morocco
    Morocco
    (1)
  • Switzerland
    Switzerland
    (1)
  • Canada
    Canada
    (1)
  • Argentina
    Argentina
    (1)
  • Netherlands
    Netherlands
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Panama
    Panama
    (1)
  • Oman
    Oman
    (1)
  • Ireland
    Ireland
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (121)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (3)
10

The application is really great!

CRM from 500+ room in Paris (France)

Verified
6 months ago
I find the application easy to use, and it's really easy to get the hang of! I like it :)
Country France
CRM
X-Large Hotel
10

Amazing support from the tea

Rooms Division Manager from 50-74 room Luxury Hotel in Paris (France)

Verified
6 months ago
Bowo team is always very supportive and available to help. The app helps us a lot to cross sell and create more revenue. Guests can chat with us as well
Country France
Rooms Division Manager
Medium Hotel
10

The experience was exceptional from the beginning, and I'd like to thank the whole team again.

Manager of reception from 25-49 room Boutique in Les Belleville (France)

Verified
6 months ago
The team is fast, helpful and professional, and the application is awesome. They have in each time a solution to help us !
Country France
Manager of reception
Medium Hotel
10

A very good partner

marketing manager from 200 to 499 room Luxury Hotel in

Verified
6 months ago
Very versatile, Bowo enable us to communicate and promote our products to our guests, event help them prepare their stay with us.
marketing manager
X-Large Hotel
10

A great customer experience

Chargée de clientèle from 50-74 room Extended Stay & Serviced Apartment in Hyères (France)

Verified
6 months ago
The availability of collaborators, the search for them to make the application as fluid as possible. They listen to us and try to meet our needs.
Country France
Chargée de clientèle
Medium Hotel
10

A high-performance, streamlined guest app

Chargée de mise en marché from 10 to 24 room Luxury Hotel in Val-d'Isère (France)

Verified
6 months ago
The platform is on every tablet in every room of our hotel. It includes all our restaurant menus, opening hours, services and news, as well as the option of booking a spa treatment, for example. There's also the weather forecast, as well as various TV and music applications. It's a real help to our customer experience. Thanks to this tablet...
Country France
Chargée de mise en marché
Small Hotel
10

Ease of use

DIRECTRICE from 25-49 room Hostel in Rennes (France)

Verified
6 months ago
Possibility of modifying information (e.g. prices easily) and possibility for the customer to make their room service reservation online
Country France
DIRECTRICE
Medium Hotel
10

A new-generation room directory

chef reception from 10 to 24 room Luxury Hotel in Porto-Vecchio (France)

Verified
6 months ago
An easy to use tablet for all categories of client, product presentation, the online shop to boost additional sales, streamlines customer requests at reception
Country France
chef reception
Small Hotel
10

Oaky, a wonderful partnership and a wonderful team to work with!

Group Hotel Marketing Manager from 50-74 room City Center Hotel in (Ireland)

Verified
6 months ago
How easy the platform is to use, how well it worked in terms of revenue and how it enhanced the guest journey. The fact that we can have everything amended according to Brand TOV & Designs guidelines.
Country Ireland
Group Hotel Marketing Manager
Medium Hotel
9

Change our lifes!

General Manager from 25-49 room Boutique in Paris (France)

Verified
6 months ago
Easy to use for the hotel, easy to use for the guest, the tablet has made our life easier. The app can be personalised to each hotel, amazing!
Country France
General Manager
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bowo offers a fantastic platform for hoteliers looking to digitize their guest communication and enhance their stay throughout their whole journey. The product is well thought through keeping the guest in the center of attention at every phase of their stay, enhancing their experiences.

Question:

What differentiates this product or service from the competition?

Answer:

The completeness in terms of product features, the attention to detail on the user interface side, the usage of advanced technologies and future communication trends. All of these come together in the right, modern way showing their level of understanding of how great guest communication in hospitality looks like to provide our guests with unique experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Use the full potential of the products they are offering. Ask them about best practices working with other companies to create the best digital guest journey for your own property. They are a great team that started Bowo out of passion for hospitality, which shows in their services and products.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 19 recommend
Recommended by
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Luka Berger Founder & CEO @ Flexkeeping
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Luka Berger Founder & CEO @ Flexkeeping
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Guilain Denisselle Owner @ Hotel Conseil
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Aurélien Vionnet CEO @ Thais-pms
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Geoffrey Tenenbaum CEO @ Guest Mobility
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Are you a consultant or vendor that recommends Bowo? Leave a recommendation

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Support

Verified Support

Bowo has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

96%

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