Bowo - Guest App
4.8 (112 REVIEWS)
Luka, Kirsty, Guilain + 19 more experts recommend Bowo
Read RecommendationsRanked 2 (out of 86) in Hotel Guest Apps
Hoteliers voted Bowo as the #2 Hotel Guest Apps provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTheir stays are unique, make them memorable.
96% recommended by 109 hotels
Louvre Hotels Group, Relais & Chateaux, Maison Mère & 106 others
Capabilities
Bespoke Guest App
Online Check-In & Digital Key
Communication Hub & Chatbot
Communication Hub & Chatbot
Through the chatbot, guests also have access to a virtual assistant, capable of answering around 80% of their queries automatically, in 130 languages, 24/7. This hub also centralises all the hotel's communication channels (emails, SMS, chat...) in ONE inbox, a great improvement to the hotel's service.
Guest relationship platform (CRM)
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
Through the Guest App Bowo, guests can access the room directory, order room service, book a session at the SPA or any other activity, pay online, report issues, etc. We offer personalized recommendations to guest based on their preferences to maximize hotel upsell potential.
Features
Communication & Messaging
Content Management
Upselling
Request Management
Available Add-ons & Modules
SMS & Whatsapp
Guest Messaging SoftwareUpselling
Upselling SoftwareTV Casting
Hospitality TVSpa Bookings
Spa SoftwareMobile Ordering & Room Service
Mobile Ordering & Room ServiceOnline Check-in
Recommended by
Achievements
This vendor's trending score is rising, Bowo - Guest App is the #3 most trending product in the Hotel Guest Apps category (out of 86) and the #168 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBowo has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Bowo as the #2 Hotel Guest Apps provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"In 2022, we generated more than €130000 in turnover thanks to the orders and bookings made on Bowo."
"The Bowo Guest App technology not only improves the guest experience, but also streamlines and simplifies the work of our staff."
"Bowo is a very easy tool to use. It's always in progression, beautiful to look at and intuitive. Best team as well."
"Bowo is simply offering a must have solution for lifestyle hotels. For some of our hotels with rich and dense customer experience, it is a real game changer for our guests and our teams."
"Bowo allows us to have reliable work processes and to avoid all the friction involved in communication between departments. For example, as Bowo is linked to our POS tool, all the breakfast staff can see the client's orders directly."
"I am totally convinced by the system, it’s obviously a time-saver. The housekeeper does half the walking she used to. And the guests are super happy."
"Luxury is in the detail and this kind of detail provides a real plus."
"What worked well between mk2 and Bowo, is the fact that we share this philosophy of trying new things, testing things out, finding solutions and moving forward."
"Together, we developed the most innovative and attractive application on the market."
"This allows us to share what Esprit de France is with guests, to convey our values, to explain the hotel's works of art to curious guests without having them having to call reception. The tool means we can do more than simply providing practical information about the hotel. This enables us to build the brand universe."
"The application helps us grow all the hotel's secondary points of sale, whether it's the SPA, F&B, or even concierge activities. It also enables us to incorporate additional external services that we wouldn't have been able to implement without Bowo."
"It saves an incredible amount of time!"
Featured Customers
Popularity by Segment
Size
5 | X-Small (1-9 room)
22 | Small (10-24 room)
58 | Medium (25-74 room)
40 | Large (75-199 room)
17 | X-Large (200+ room)
Country
115 | France
11 | Mexico
2 | Hungary
1 | Slovakia
1 | Morocco
1 | Canada
1 | Argentina
1 | United Arab Emirates
1 | Panama
1 | Oman
1 | China
Type
86 | Luxury Hotels
56 | Boutiques
38 | City Center Hotels
36 | Airport/Conference Hotels
33 | Bed & Breakfast & Inns
25 | Resorts
24 | Branded Hotels
19 | Hostels
14 | Extended Stay & Serviced Apartments
9 | Limited Service & Budget Hotels
8 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
1 | RV Parks & Campgrounds
Region
118 | Europe
12 | North America
2 | Middle East
2 | South America
1 | Asia Pacific
1 | Africa
Category
112 | Hotel Guest Apps
51 | In-Room Hotel Tablets
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Hotelier Rating
Hoteliers like Bowo for its versatile capabilities to enhance the guest experience and streamline hotel operations. Features such as upselling opportunities, digital room directory, and seamless integration with PMS and other apps are highly valued. This solution is praised for increasing revenue through cross-selling, reducing operation costs by centralizing services, and improving customer satisfaction by offering personalized and intuitive user experiences. However, there are some concerns regarding CRM functionality, integration issues, and areas for improvement in backend usability.
AI-generated from the text of customer reviews
Looking for specific info?
The application is really great!
CRM from 50-74 room Resort in Biarritz (France)
Amazing support from the tea
Rooms Division Manager from 50-74 room Airport/Conference Hotel in Paris (France)
The experience was exceptional from the beginning, and I'd like to thank the whole team again.
Manager of reception from 25-49 room Boutique in Les Belleville (France)
A very good partner
marketing manager from 50-74 room Bed & Breakfast & Inn in Istanbul (Turkiye)
A great customer experience
Chargée de clientèle from 50-74 room Extended Stay & Serviced Apartment in Hyeres (France)
A high-performance, streamlined guest app
Chargée de mise en marché from 10 to 24 room Boutique in Val d'Isere (France)
Ease of use
DIRECTRICE from 25-49 room City Center Hotel in Rennes (France)
A new-generation room directory
chef reception from 10 to 24 room Bed & Breakfast & Inn in Zonza (France)
Oaky, a wonderful partnership and a wonderful team to work with!
Group Hotel Marketing Manager from 500+ room Boutique in Hong Kong (China)
Oaky, a wonderful partnership and a wonderful team to work with!
Group Hotel Marketing Manager from 500+ room Boutique in Hong Kong (China)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Bowo offers a fantastic platform for hoteliers looking to digitize their guest communication and enhance their stay throughout their whole journey. The product is well thought through keeping the guest in the center of attention at every phase of their stay, enhancing their experiences.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The completeness in terms of product features, the attention to detail on the user interface side, the usage of advanced technologies and future communication trends. All of these come together in the right, modern way showing their level of understanding of how great guest communication in hospitality looks like to provide our guests with unique experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Use the full potential of the products they are offering. Ask them about best practices working with other companies to create the best digital guest journey for your own property. They are a great team that started Bowo out of passion for hospitality, which shows in their services and products.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
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Bowo has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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