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Bowo - Guest App
4.8 (112 REVIEWS)
HT Score
39 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Bowo - Guest App
Ranked 11 (out of 92) in Hotel Guest Apps
Reinvent hospitality with a Guest Relationship Platform that personalizes each journey, enhances your services, and optimizes your operations.
96% recommended by 103 hotels
Bowo has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Bowo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Bowo for its versatile capabilities to enhance the guest experience and streamline hotel operations. Features such as upselling opportunities, digital room directory, and seamless integration with PMS and other apps are highly valued. This solution is praised for increasing revenue through cross-selling, reducing operation costs by centralizing services, and improving customer satisfaction by offering personalized and intuitive user experiences. However, there are some concerns regarding CRM functionality, integration issues, and areas for improvement in backend usability.
What Types of Hotels Bowo is Popular For
Size
5 | X-Small (1-9 room)
58 | Small (10-49 room)
43 | Mid-Sized (50-99 room)
33 | Large (100-499 room)
2 | X-Large (500+ room)
Country
115 | France
11 | Mexico
2 | Hungary
1 | Slovakia
1 | Turkey
1 | Morocco
1 | Canada
1 | Argentina
1 | United Arab Emirates
1 | Netherlands
1 | Panama
1 | Oman
1 | China
Type
91 | Luxury Hotels
71 | Boutique Hotels
45 | Airport/Conference Hotels
40 | City Center Hotels
39 | Bed & Breakfast & Inns
26 | Branded Hotels
26 | Resorts
20 | Hostels
19 | Vacation Rentals & Villas
14 | Extended Stay & Serviced Apartments
12 | RV Parks & Campgrounds
10 | Limited Service & Budget Hotels
9 | Casinos
5 | Motels
Region
119 | Europe
12 | North America
3 | Middle East
2 | South America
1 | Asia Pacific
1 | Africa
Category
112 | Hotel Guest Apps
51 | In-Room Hotel Tablets
Didn’t find what you were looking for?
What is Bowo?
Founded in 2017 | Headquarters in Montpellier (France) | 10 employees
Bowo - Guest App is a cutting-edge digital application designed to revolutionize the hospitality industry by enhancing the guest experience and streamlining hotel operations. This intuitive web-based platform integrates seamlessly with Property Management Systems (PMS) and other existing hotel software, providing a centralized hub for all guest services and offerings.
Key features include the ability to upsell services, a comprehensive digital room directory, and automated communications before, during, and after stays. These functionalities not only increase hotel revenue through effective cross-selling but also reduce operational costs by consolidating various services. Guests benefit from a more personalized and convenient experience, from online check-in to effortless room service ordering.
By simplifying interactions and centralizing hotel services, Bowo - Guest App improves customer satisfaction and sets properties apart from their competitors. With its versatility and efficiency, it is an invaluable tool for modernizing hotel operations and boosting overall guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Bowo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Bowo Reviews Analyzed: 112
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Bowo Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Bowo
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Bowo's Provided Description:
"The future of hospitality is being shaped today! Whether you run a hotel or a restaurant, your industry is changing: you know it’s not just about providing a room or a meal any more, it’s about providing a new experience in its own right. At Bowo, we're transforming the hotel experience. Our Guest App gathers all services and offerings of a property into an intuitive and modern web application, custom-developed for each property. From online check-in to room service ordering, including the automation of pre / during / post stay communications, our solution enriches the guest experience, facilitates efficient communication, and significantly increases property revenues. Set yourself apart from your competitors. Join our community of over 600 partner hotels in 17 countries."
FAQs
Bowo - Guest App Alternatives
Not sure if Bowo is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Bespoke Guest App
Bespoke Guest App
Thanks to its resolutely modern design and instinctive navigation, guest can find all the services and information they are looking for with ease.
Online Check-In & Digital Key
Online Check-In & Digital Key
Give your guests access to their rooms without a physical key, simply by using their smartphone. No more worries about lost keys or long check-in queues at reception. A simple gesture gives them access to their room, for a smooth, fast check-in experience.
Communication Hub & Chatbot
Communication Hub & Chatbot
Through the chatbot, guests also have access to a virtual assistant, capable of answering around 80% of their queries automatically, in 130 languages, 24/7. This hub also centralises all the hotel's communication channels (emails, SMS, chat...) in ONE inbox, a great improvement to the hotel's service.
Guest relationship platform (CRM)
Guest relationship platform (CRM)
At a time when travellers are looking to personalise their stay, the Bowo Guest App enables hoteliers to profile customers, send pre-stay, in-stay, and post-stay communications, carry out satisfaction surveys, automate marketing and create loyalty programmes
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
Through the Guest App Bowo, guests can access the room directory, order room service, book a session at the SPA or any other activity, pay online, report issues, etc. We offer personalized recommendations to guest based on their preferences to maximize hotel upsell potential.
Entertainment
Entertainment
The city guide, their Netflix series or digital press (7000+ titles)... are all just a click away for travellers.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
SMS & Whatsapp
Guest Messaging Software
Send messages to your guests using tools they are familiar with.
Upselling
Upselling Software
A good Upsell strategy covers the entire duration of the stay! A click of a button gives your clients access to all of the activities your establishment provides. Selling has never been so efficient, thanks to the secure payment system.
TV Casting
Hospitality TV
Entertain your guests to increase their satisfaction by allowing them to stream from their own device
Spa Bookings
Spa Software
Manage your schedule without third party tools, generate additional turnover, and make it easier to access the different services.
Mobile Ordering & Room Service
Mobile Ordering & Room Service
Sell more, save on paper and time and observe social distancing… who could ask for more?
Online Check-in
Online check-in includes all of the options you might need.
Q1 '26 Hotel Guest Apps Survey Insights
Is Bowo a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 13
Small
92%
(134)
Small hotels say that Duve's Hotel Guest App is favored in verified HotelTechReport reviews for its communication centralization, seamless integration with PMS systems, and ability to personalize guest experiences efficiently. These strengths enhance operational efficiency and guest satisfaction, crucial for Small hotels.
#1
of 11
Large
97%
(130)
Large hotels say that Duve's Hotel Guest App consistently excels in verified HotelTechReport reviews for its user-friendly platform, fast and reliable guest communication, and ability to streamline operations, making it an efficient tool for enhancing guest experiences in Large settings.
#1
of 18
Mid-sized
95%
(218)
Medium hotels say that Duve's Hotel Guest Apps, per verified HotelTechReport reviews, streamlines communication, supports guest interaction via robust multilingual features, and enhances operational efficiency. These strengths are crucial for Medium hotels looking to improve both guest experience and staff productivity.
Small
92%
(134)
#1
of 13
Small hotels say that Duve's Hotel Guest App is favored in verified HotelTechReport reviews for its communication centralization, seamless integration with PMS systems, and ability to personalize guest experiences efficiently. These strengths enhance operational efficiency and guest satisfaction, crucial for Small hotels.
Large
97%
(130)
#1
of 11
Large hotels say that Duve's Hotel Guest App consistently excels in verified HotelTechReport reviews for its user-friendly platform, fast and reliable guest communication, and ability to streamline operations, making it an efficient tool for enhancing guest experiences in Large settings.
Mid-sized
95%
(218)
#1
of 18
Medium hotels say that Duve's Hotel Guest Apps, per verified HotelTechReport reviews, streamlines communication, supports guest interaction via robust multilingual features, and enhances operational efficiency. These strengths are crucial for Medium hotels looking to improve both guest experience and staff productivity.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
96%
(270)
Luxury hotels say that Duve's Hotel Guest App excels in enhancing guest communication, offering seamless multilingual support, and streamlining check-ins according to verified HotelTechReport reviews. These features align with the high service standards expected by Luxury properties.
#1
of 4
Vacation Rentals & Villas
93%
(152)
Vacation-Rentals-Villas hotels say that Duve’s Hotel Guest Apps excel in verified HotelTechReport reviews for simplifying operations through contactless check-ins, automation of guest communication, and offering a personalized guest experience. Additionally, its integration capabilities and user-friendly interface support the unique needs of Vacation-Rentals-Villas properties.
Luxury Hotels
96%
(270)
#1
of 15
Luxury hotels say that Duve's Hotel Guest App excels in enhancing guest communication, offering seamless multilingual support, and streamlining check-ins according to verified HotelTechReport reviews. These features align with the high service standards expected by Luxury properties.
Vacation Rentals & Villas
93%
(152)
#1
of 4
Vacation-Rentals-Villas hotels say that Duve’s Hotel Guest Apps excel in verified HotelTechReport reviews for simplifying operations through contactless check-ins, automation of guest communication, and offering a personalized guest experience. Additionally, its integration capabilities and user-friendly interface support the unique needs of Vacation-Rentals-Villas properties.
Rank
Region
Popular alternatives
#2
of 8
North America
88%
(52)
Na hotels say that Duve's Hotel Guest App, based on verified HotelTechReport reviews, excels in streamlining contactless check-in, enhancing communication through SMS and WhatsApp, and effectively integrating upsell features. These aspects are crucial for improving operational efficiency and guest satisfaction in Na hotels.
#1
of 18
Europe
93%
(225)
Europe hotels say that Duve's Hotel Guest Apps excels due to seamless communication, automation of guest processes, and user-friendly interface as highlighted in verified HotelTechReport reviews. These strengths streamline operations and enhance guest satisfaction, crucial for European markets.
North America
88%
(52)
#2
of 8
Na hotels say that Duve's Hotel Guest App, based on verified HotelTechReport reviews, excels in streamlining contactless check-in, enhancing communication through SMS and WhatsApp, and effectively integrating upsell features. These aspects are crucial for improving operational efficiency and guest satisfaction in Na hotels.
Europe
93%
(225)
#1
of 18
Europe hotels say that Duve's Hotel Guest Apps excels due to seamless communication, automation of guest processes, and user-friendly interface as highlighted in verified HotelTechReport reviews. These strengths streamline operations and enhance guest satisfaction, crucial for European markets.
Rank
Country
Popular alternatives
#2
of 2
France
95%
(79)
Fr hotels say that Duve's Hotel Guest App, according to verified HotelTechReport reviews, enhances operational efficiency and guest experiences by offering intuitive interfaces and seamless communication. Its upselling features and responsive customer service are particularly effective for French hoteliers.
#3
of 5
Mexico
86%
(11)
Mx hotels say that Duve's Hotel Guest App effectively enhances guest communication and streamlines operations, according to verified HotelTechReport reviews. Strengths include intuitive upselling features and a user-friendly interface that simplifies guest interactions, crucial for Mx hotels.
France
95%
(79)
#2
of 2
Fr hotels say that Duve's Hotel Guest App, according to verified HotelTechReport reviews, enhances operational efficiency and guest experiences by offering intuitive interfaces and seamless communication. Its upselling features and responsive customer service are particularly effective for French hoteliers.
Mexico
86%
(11)
#3
of 5
Mx hotels say that Duve's Hotel Guest App effectively enhances guest communication and streamlines operations, according to verified HotelTechReport reviews. Strengths include intuitive upselling features and a user-friendly interface that simplifies guest interactions, crucial for Mx hotels.
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Bowo Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Bowo - Guest App is the #10 most trending product in the Hotel Guest Apps category (out of 92) and the #542 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBowo has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Bowo Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare Bowo to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if Bowo is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
The application is really great!
CRM from 50-74 room Resort in Biarritz (France)
Verified
2 years ago
I find the application easy to use, and it's really easy to get the hang of! I like it :)
France
France
CRM
Mid-Sized Hotel
10
Amazing support from the tea
Rooms Division Manager from 50-74 room Airport/Conference Hotel in Paris (France)
Verified
2 years ago
Bowo team is always very supportive and available to help. The app helps us a lot to cross sell and create more revenue. Guests can chat with us as well
France
France
Rooms Division Manager
Mid-Sized Hotel
10
The experience was exceptional from the beginning, and I'd like to thank the whole team again.
Manager of reception from 25-49 room Boutique in Les Belleville (France)
Verified
2 years ago
The team is fast, helpful and professional, and the application is awesome. They have in each time a solution to help us !
France
France
Manager of reception
Small Hotel
10
A very good partner
marketing manager from 50-74 room Bed & Breakfast & Inn in Istanbul (Turkey)
Verified
2 years ago
Very versatile, Bowo enable us to communicate and promote our products to our guests, event help them prepare their stay with us.
Turkey
Turkey
marketing manager
Mid-Sized Hotel
10
A great customer experience
Chargée de clientèle from 50-74 room Extended Stay & Serviced Apartment in Hyeres (France)
Verified
2 years ago
The availability of collaborators, the search for them to make the application as fluid as possible. They listen to us and try to meet our needs.
France
France
Chargée de clientèle
Mid-Sized Hotel
10
A high-performance, streamlined guest app
Chargée de mise en marché from 10 to 24 room Boutique in Val d'Isere (France)
Verified
2 years ago
The platform is on every tablet in every room of our hotel. It includes all our restaurant menus, opening hours, services and news, as well as the option of booking a spa treatment, for example. There's also the weather forecast, as well as various TV and music applications. It's a real help to our customer experience. Thanks to this tablet...
France
France
Chargée de mise en marché
Small Hotel
10
Ease of use
DIRECTRICE from 25-49 room City Center Hotel in Rennes (France)
Verified
2 years ago
Possibility of modifying information (e.g. prices easily) and possibility for the customer to make their room service reservation online
France
France
DIRECTRICE
Small Hotel
10
A new-generation room directory
chef reception from 10 to 24 room Bed & Breakfast & Inn in Zonza (France)
Verified
2 years ago
An easy to use tablet for all categories of client, product presentation, the online shop to boost additional sales, streamlines customer requests at reception
France
France
chef reception
Small Hotel
10
Oaky, a wonderful partnership and a wonderful team to work with!
Group Hotel Marketing Manager from 500+ room Boutique in Hong Kong (China)
Verified
2 years ago
How easy the platform is to use, how well it worked in terms of revenue and how it enhanced the guest journey. The fact that we can have everything amended according to Brand TOV & Designs guidelines.
China
China
Group Hotel Marketing Manager
X-Large Hotel
9
Change our lifes!
General Manager from 25-49 room Boutique in Paris (France)
Verified
2 years ago
Easy to use for the hotel, easy to use for the guest, the tablet has made our life easier. The app can be personalised to each hotel, amazing!
France
France
General Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Bowo offers a fantastic platform for hoteliers looking to digitize their guest communication and enhance their stay throughout their whole journey. The product is well thought through keeping the guest in the center of attention at every phase of their stay, enhancing their experiences.
Showing all answers to: "What does this product or service do well?"
Bowo offers a fantastic platform for hoteliers looking to digitize their guest communication and enhance their stay throughout their whole journey. The product is well thought through keeping the guest in the center of attention at every phase of their stay, enhancing their experiences.
Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.
Some of my clients (hotels) have implemented Bowo at their properties. The implementation process was easy and their implementation team happy to assist. Once implemented, the increase of in room revenue was solid
Our strategic partnership with Bowo serves as a cornerstone, empowering our shared clientele to curate and deliver an all-encompassing, gratifying customer experience for travelers during their stays at respective establishments.
Bowo excels in delivering a powerful and comprehensive solution that is 100% customizable, providing a branded guest app to engage their experience. Its strengths lie in offering benefits for hotels such as unified communication, , streamlined hotel operations, and efficient time-saving features.
Question:
What differentiates this product or service from the competition?
Answer:
The completeness in terms of product features, the attention to detail on the user interface side, the usage of advanced technologies and future communication trends. All of these come together in the right, modern way showing their level of understanding of how great guest communication in hospitality looks like to provide our guests with unique experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
The completeness in terms of product features, the attention to detail on the user interface side, the usage of advanced technologies and future communication trends. All of these come together in the right, modern way showing their level of understanding of how great guest communication in hospitality looks like to provide our guests with unique experiences.
I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.
Bowo products work well, the support team is happy to assist, and product updates happen on a regular basis. Last but not least, any suggestion my customer make is listened and for some of them implemented.
As members of Synapse-hotel, our two solutions are highly complementary, enabling hoteliers to build a tailor-made solution based on their specific needs without concerns about compatibility. The PMS and the client application communicate in real-time, ensuring the exchange of accurate information at the right moment.
What sets Bowo apart from the competition is its exceptional versatility and capabilities. As an example, Bowo allows to seamlessly handle a wide range of functions, from online check-ins to guest communication, operations, guest management platforms, and the ability to seamlessly integrate with different Property Management Systems (PMS).
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Use the full potential of the products they are offering. Ask them about best practices working with other companies to create the best digital guest journey for your own property. They are a great team that started Bowo out of passion for hospitality, which shows in their services and products.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Use the full potential of the products they are offering. Ask them about best practices working with other companies to create the best digital guest journey for your own property. They are a great team that started Bowo out of passion for hospitality, which shows in their services and products.
I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.
Does your property have more to sell than room and breakfast? If the answer is no, you can still help your customer find activities and book them, or simply order food. If the answer is yes, Bowo can definiteky help sell more
In that case, if you're considering Bowo as a client application for your hotel, my advice would be to thoroughly assess its features and compatibility with your hotel's specific needs. Additionally, seek feedback from other hoteliers who have implemented Bowo to ensure it aligns well with your expectations and enhances the overall guest experience.
Bowo is a great partner, with an excepcional technology and human team. My advice would be to take the time to tailor the branded guest app to align with your hotel's unique identity and guest preferences. By doing so, you can maximize the impact of the solution, creating a more personalized and engaging experience for your guests. Additionally, ensure that you fully understand and utilize the integration capabilities with different Property Management Systems (PMS), as this can significantly enhance the efficiency of your hotel operations. Embracing the full potential of customization and integration will not only set your hotel apart but also contribute to a seamless and delightful experience for both guests and staff.
Recommended by
Luka Berger
Founder & CEO
@
Flexkeeping
Kirsty Macleod
Regional Marketing Executive
@
Mews
Guilain Denisselle
Owner
@
Hotel Conseil
Aurélien Vionnet
CEO
@
Thais-pms
Ignacio Serra
Account Manager, EMEA
@
PressReader
Luka Berger
Founder & CEO
@
Flexkeeping
Kirsty Macleod
Regional Marketing Executive
@
Mews
Guilain Denisselle
Owner
@
Hotel Conseil
Aurélien Vionnet
CEO
@
Thais-pms
Ignacio Serra
Account Manager, EMEA
@
PressReader
Delphine Durroux
Senior Area Manager, Sales, Hospitality
@
PressReader
Mohamed Hamed
Senior Territory and Strategy Manager
@
PressReader
Jérémie Navarro
CEO
@
Pure Informatique / Booker
Geoffrey Tenenbaum
CEO
@
Guest Mobility
Céline Dalla Costa
Partnership Manager
@
Lightspeed
Benjamin Devisme
Senior Problem Solver
@
Quicktext
PIERRE LAFON
Co Founder
@
1CHECK
Alizé Boivin
Senior Country Lead
@
Hijiffy
Antoine Desplebin
Sales manager
@
Hotek Hospitality
Ines Santos
Head of Global Partnerships
@
FLEXIPASS
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Alicia Dorget
Directrice commerciale
@
Thais PMS
Brice Bonbois
Directeur Commercial & Marketing
@
Experience Hotel CRM
Yasamin Rahnema
Marketing Manager
@
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Celine Barbeau
Marketing & Communication Manager
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Jeremy Obert
Senior Area Manager - EMEA
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Nicolas Horvath
Managing Director France
@
apaleo
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Support
Verified Support
Bowo has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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