GUEST EXPERIENCE

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

Verified case study Hotel Tech Report has reached out to hoteliers at The Copthorne Tara Hotel London to verify this case study.
Case study header image
The Copthorne Tara Hotel London is using Canary to drive £10,000 per month in upsell requests and ensure a great experience for every guest.
Why it matters: A guest-friendly Contactless Check-In solution that allows guests to curate their own experience with upsell options is essential to a modern hotel experience.
  • In a world increasingly dominated by mobile technology solutions, Canary offered a comprehensive suite of guest facing solutions The Copthorne Tara Hotel could count on to provide guests with a great digital experience.

Top 3 Core Objectives: Reduce queues at the front desk, enhance the overall guest experience and drive more revenue.
  • Reduce front desk queues: The Copthorne Tara Hotel is used to having large amounts of guests arrive at once. However, on particularly busy days, the hotel's management team needed a better way to deal with extraordinarily large crowds.

  • Enhance the guest experience: The Copthorne Tara Hotel wanted an easy way to put more of its amenities and room upgrade options in front of guests so they could better curate their experience at the property.

  • Increase revenue: On top of enhancing the guest experience, the team at the Copthorne also wanted to drive more ancillary revenue by offering room upgrades and other upsell packages.

Canary Technologies

Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.

Innovators Mentioned

The Copthorne Tara Hotel London
Canary Technologies
Andrei Ticau
Hotel Tech Report reached out to Andrei Ticau who verified this case study.

Rooms Division Manager

The Copthorne Tara Hotel London

""It’s basically free money. Last month, we had £10,000 in upsell requests.”"

Andrei Ticau

Rooms Division Manager

👍 Rooms Division Manager Andrei Ticau said that The Copthorne Tara Hotel is driving more ancillary revenue than ever.:
  • ""It’s basically free money. Last month, we had £10,000 in upsell requests.”"

⚖️ The selection process: During their research process, Andrei Ticau evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:
  • Rooms Division Manager Andrei Ticau said, about their decision: "Canary offered the best Guest Management solutions on the market for our customers."

📈 The results: The Copthorne Tara Hotel London was successful in achieving every goal it set out to with Canary's Guest Management solutions.
  • Lines at the front desk were significantly reduce and the team is now able to handle even the largest influxes of guests smoothly.

  • The Copthorne Tara Hotel is now delighting more guests than ever with room upgrades and upsell packages.

  • The hotel is now driving £10,000 in upsell requests per month effortlessly through Canary.

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