Top 3 Core Objectives:
By deploying Canary's Check-In, Upsells, Messaging and Digital Authorizations solutions, The Maxwell Hotel wanted to created an overall guest journey that leveraged technology to augment the experience.
Streamline the guest experience:
The Maxwell Hotel needed to create an arrival experience that involved more personality and less paperwork.
Improve operational efficiency:
During the pandemic, staffing shortages became a common issue in the hospitality industry. The Maxwell Hotel hoped that the right technology solutions could help them operate more efficiently with less staff.
The management team at The Maxwell Hotel wanted a more effective way to push upsells to guests than simply having a front desk agent make a sales pitch upon arrival.