Top 3 Core Objectives:
There were three main objectives that the Watertown Hotel wished to accomplish by deploying Canary: create a frictionless check-in experience, reduce front desk work and enable guests to self select room upgrades and upsell packages during their check-in.
Create a frictionless check-in:
The modern check-in process has too much paper and not enough personality for most hotel guests. The Watertown Hotel wanted to make sure every guest received the best experience possible.
Reduce front desk work:
Like many hotels, the Watertown Hotel has had to deal with ongoing staffing shortages since the pandemic and needed a technology solution that would help them streamline operations at the front desk.
Offer more upsells options:
The management team at the Watertown Hotel historically relied on front desk agents to push upsell options. By deploying Canary's guest management solutions, they hoped to empower guests to curate their own experiences.