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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI
An Island Apart uses Duve today to manage tasks and operations, automate upsells such as transportation services, early check-ins, and late check-outs, and communicate with guests. An Island Apart also collects important information and documents from guests during the online check-in, and leverages Duve's web-based guest app to share information about apartments and services nearby with guests.
Centralize guest communication: Improve and centralize all guest communication from their reservation and through the end of their stay. They wanted to have a way to speak with guests and share information with them about the property, rather than explaining to each guest repeatedly upon their arrival.
Collect important documents: Regulations require An Island Apart to declare each guest's arrival to authorities.
Offer guests more services: In order to maximize each guest's revenue potential and the services offered to guests, they wanted to be able to offer additional services both to provide their guests with a more complete experience and to earn additional revenue.
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