Top 3 Core Objectives:
An Island Apart searched for a solution that would allow them to centralize all communication with guests - from the moment they reserved and through check-out. They wanted to be able to easily offer guest relevant upsells such as early check-in or late check-out, transportation services, or other special tours.
Centralize guest communication:
Improve and centralize all guest communication from their reservation and through the end of their stay. They wanted to have a way to speak with guests and share information with them about the property, rather than explaining to each guest repeatedly upon their arrival.
Collect important documents:
Regulations require An Island Apart to declare each guest's arrival to authorities.
Offer guests more services:
In order to maximize each guest's revenue potential and the services offered to guests, they wanted to be able to offer additional services both to provide their guests with a more complete experience and to earn additional revenue.