Why it matters:
Over the last 2 years, it has become clear to Fattal that guests aren’t necessarily inclined to download a native app to their phone just for a vacation, and that the solutions they should look into must include a web-based app that integrates with other core services - such as online check-in, guest communications, upselling or remote door control and mobile keys.
By implementing Duve’s fully customizable, personalized online check-
Fattal has been able to double the online check-in ratio - essentially
cutting down wait lines at physical check-in by half, and allowing the reception team to
focus on delivering a truly personal experience to each guest.
With Duve’s omni-channel communication hub, guests and staff can 2-way
communicate directly over WhatsApp, email, web app, or SMS.