Top 3 Core Objectives:
Managing dozens of apartments across Tel Aviv was very time-consuming for the Holiday Rentals team and required being available by phone at all times of the day. They searched for a solution that would help them automate nearly all of their manual operations
Task planning and coordination:
Their maintenance team would have to manually look into the PMS every day to see when the apartment has been cleared by guests to plan cleaning for the next guests. They searched to add some automation to this so that they could plan cleanings ahead of time and focus more on other tasks that were essential to the running of the business.
Automate guest communication:
Communication with guests would take most of their day's time so they searched for a way to automate communication with guests from their reservations and through check-out. They would receive the same questions over and over again and would have to respond to each guest over WhatsApp every day, so they needed to create a method that would help them be more efficient.
Collect guest details:
They wanted to collect as many guest details as possible before guests would arrive so that it would save them both time from meeting guests and from having to scan documents themselves at the apartments.